Visitor Experience Associate

NORTON MUSEUM OF ART INC•West Palm Beach, FL

12d•Onsite

About The Position

The Visitor Experience Associate is a part-time position that serves as the welcoming face of the Museum to the public. The VE Associate fulfills an array of functions such as checking in visitors, crowd and queue management, membership sales, administrative support, and providing visitors information on exhibitions and programs. This position reports to the Senior Visitor Experience Manager.

Requirements

Must be proficient in MS Office, particularly Outlook, Word, and Excel.
Excellent verbal communication skills, good judgement, and strong customer service skills.
Good teamwork is necessary.
Cash handling abilities are required.
Ability to sit or stand for extended periods of time, potentially outdoors.
Candidates must be available during the weekends and Friday evenings.
Must be located within reasonable commuting distance of the museum (South Florida, able to commute to and from the Museum in a single day).

Nice To Haves

Altru software experience is preferred but training is provided.
Experience working in a retail environment or guest management is a plus.
Bi-lingual in English and Spanish is a plus, but not required.

Responsibilities

Working closely with the public by welcoming museum visitors and directing them to exhibition spaces, public programs, or to ongoing tours, with an engaging, approachable demeanor.
Hosting a space, being prepared to answer questions regarding museum programs or collections.
Working alongside Security to enforce museum visitor policies and keep the Collection safe.
Collect attendance information on general admissions, group tours, public programs, and recording via Altru, the museum's admission and data management software.
Promoting and being familiar with Museum membership benefits and opportunities; handling associated admission and membership sales, done via cash, check, or credit.
Answering phone and email inquiries regarding museum programs and events.
Keeping up to date on museum programs, admission policies, and the upcoming museum event schedule.
Supporting Development, LCE, and Membership events, as required.

Benefits

Medical, Dental, Vision, Worksite plans & Additional Life Insurance
Basic Life Insurance and AD&D, employer paid
Short-term Disability Insurance, employer paid
Flexible Spending Accounts and Health Savings Accounts
401(k) retirement plan and 2% employer match
Considerable paid time off, plus 4 additional discretionary days, and 9 recognized holidays
Flex Work options; hybrid & flexible schedule after an employee’s 90-day probationary period.
20% discount for staff in the Museum store
10% discount at The Restaurant
Membership to the ROAM Museum network