Visitor Experience Ambassador (P/T)

FortWhyte Alive • Winnipeg, MB

7d • Onsite

About The Position

In this role, the successful candidate will be responsible for encouraging and guiding FWA visitors to explore, learn and connect with nature so as to further our mission and mandate. Key responsibilities include working as an Ambassador of FWA in our Visitor Reception area through the orientation of visitors with programs, activities and events. This individual will help operate the Nature Shop by providing information about products to visitors, maintaining stock and displays, as well as processing all sales transactions. This job will require availability for evenings and weekends primarily, and week days during the Summer, depending on operational needs.

Requirements

• Genuine enthusiasm for FortWhyte Alive and its mission
• Confident and comfortable engaging customers with exceptional customer service
• Good interpersonal and communication skills
• Strong customer service, organizational and decision making skills
• Demonstrated ability to problem-solve and to be adaptable
• Positive and helpful when working within a small team environment
• Initiates completion of tasks or activities without supervision
• Working knowledge of Microsoft Office and point of sale systems (POS)
• This position requires the handling of peanuts and peanut products

Responsibilities

• Actively promote and sell FortWhyte Alive offerings and services including but not limited to memberships, donations, programs, and merchandise
• Maintain knowledge of all marketing promotions, initiatives and special events
• Obtain and evaluate all relevant information to handle visitor inquiries, complaints and how to direct them as necessary
• Deliver sales and outstanding customer service
• Ensure high levels of customer satisfaction by being knowledgeable on all products offered
• Work with Retail Supervisor to tidy, organize and maintain store displays

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed