Visitor Engagement Intern
About The Position
The Visitor Engagement Intern is one of the intern positions in the Fall 2026 Ipu Kāʻeo Internship program. The goal for this program is to offer opportunities for local talent to obtain valuable work experience within Hawai’i. Under the direction of the Head of Visitor Engagement, the intern will develop audience archetypes for the Honolulu Museum of Art (HoMA) using ticketing data, surveys, observation, and cross-departmental insights. Through collaboration with staff across visitor-facing departments, the intern will analyze visitor behaviors, motivations, and needs to create a practical tool that supports decision-making and improves the visitor experience. This tool is designed to be adaptable over time as audience data and trends evolve. The intern will also collaborate with the Communications Intern to connect onsite and digital experiences, contributing to a more holistic understanding of the visitor journey. This role is ideal for students interested in visitor experience, hospitality, tourism, marketing, or communications. This is a 9-week position from September 16th to November 13, 2026.
Requirements
- Candidate for a bachelor’s degree in arts and culture, social sciences, education, hospitality, tourism, marketing, communications, or a related field.
- Current enrollment or recent completion of a degree in arts and culture, social sciences, education, hospitality, tourism, marketing, communications or related field.
- Familiarity with qualitative and quantitative research methods, including observation, interviews, and surveys.
- Interest in visitor experience, customer service, or audience engagement.
- Honesty, integrity, and a strong work ethic supported by commitment, enthusiasm, and follow-through.
- Ability to work within and support a diverse community of visitors, artists, and employees.
- Ability to operate general office equipment including computers, copiers, printers, etc.
- Ability to lift, carry, push, pull, up to 40 pounds of general office material or equipment.
Nice To Haves
- Recipient of or in final year of a degree in a related field such as Education, Art History, Anthropology, Sociology, Psychology, Hospitality, Travel Industry Management, Marketing, Communications, or related field.
- Coursework or experience in museum studies, visitor research, hospitality operations, audience development, data analysis, or informal learning environments.
- Interest in visitor experience design, service strategy, or communications.
- Commitment to a visitor-centered approach to arts and culture.
- Interest in museums, arts and culture, and nonprofit organizations.
Responsibilities
- Develop audience archetypes for the Honolulu Museum of Art (HoMA) using ticketing data, surveys, observation, and cross-departmental insights.
- Analyze visitor behaviors, motivations, and needs.
- Create a practical tool that supports decision-making and improves the visitor experience.
- Collaborate with the Communications Intern to connect onsite and digital experiences.
- Analyze survey, ticketing, and observational data.
- Conduct visitor research using surveys and observation.
- Develop audience archetypes based on insights.
- Map the visitor journey across onsite and digital touchpoints.
- Apply a visitor-centered approach to experience design.
- Collaborate with cross-functional, visitor-facing teams.
- Translate insights into actionable recommendations.
- Present findings clearly to internal stakeholders.
Benefits
- Shop, Museum Café, and Art School discounts.
- Onsite parking provided.
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What This Job Offers
Job Type
Part-time
Career Level
Intern
