Visitor Access Associate - 40hrs

Connecticut Children's • Hartford, CT

1d • Onsite

About The Position

Under general supervision, coordinates and performs a variety of administrative and operational support duties at a visitor information desk located in one of the hospital lobbies to help ensure a welcoming, safe and secure environment in the lobby. In accordance with HIPAA and CCMC policy, greets, registers and provides visitors with information and directions; answers telephone and directs calls; utilizes judgment to provide quality customer service to interpret policy, answer inquiries and/or to resolve routine to complex issues. Collaborates with security staff to assure an orderly and safe environment and actively participates in emergency preparedness drills/responses. Utilizes various computer applications to retrieve information, and may prepare various documents, correspondence & reports; establish and maintain information desk filing.

Connecticut Children’s is the only health system in Connecticut that is 100% dedicated to children. Established on a legacy that spans more than 100 years, Connecticut Children’s offers personalized medical care in more than 30 pediatric specialties across Connecticut and in two other states. Our transformational growth establishes us as a destination for specialized medicine and enables us to reach more children in locations that are closer to home. Our breakthrough research, superior education and training, innovative community partnerships, and commitment to diversity, equity and inclusion provide a welcoming and inspiring environment for our patients, families and team members.

At Connecticut Children’s, treating children isn’t just our job – it’s our passion. As a leading children’s health system experiencing steady growth, we’re excited to expand our team with exceptional team members who share our vision of transforming children’s health and well-being as one team.

Requirements

• HIPAA and CCMC policy knowledge
• Ability to utilize judgment to provide quality customer service
• Ability to interpret policy and answer inquiries
• Ability to resolve routine to complex issues
• Ability to collaborate with security staff
• Ability to participate in emergency preparedness drills/responses
• Proficiency in various computer applications
• Ability to prepare documents, correspondence & reports
• Ability to establish and maintain filing systems

Responsibilities

• Greets, registers and provides visitors with information and directions.
• Answers telephone and directs calls.
• Utilizes judgment to provide quality customer service to interpret policy, answer inquiries and/or to resolve routine to complex issues.
• Collaborates with security staff to assure an orderly and safe environment.
• Actively participates in emergency preparedness drills/responses.
• Utilizes various computer applications to retrieve information.
• May prepare various documents, correspondence & reports.
• Establishes and maintains information desk filing.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed