Visitation Monitor 2/4 Tues, Thurs, Sat, Sun (52961)

The Family Place•Dallas, TX

About The Position

The Visitation Monitor professionally supervises parent-child visits and exchanges, creating safe, neutral environments that support family relationships while protecting children’s safety and well-being. The role involves observing and documenting interactions objectively, ensuring compliance with court orders and center guidelines, and maintaining a calm, supportive presence during emotionally charged situations. The monitor prepares children for visits, provides general case management and administrative support, and follows safety protocols while working with families affected by domestic violence, custody disputes, and child welfare involvement. The position requires balancing compassion with professional boundaries, de-escalating conflict, and structuring visits to prioritize children’s emotional and physical safety. The position may be performed in an office environment, with duties usually completed while seated and occasional standing or walking. Travel to various locations may be required, including driving to courthouses or other appointments or presentations. The schedule listed is Tuesday, Thursday, Saturday, and Sunday (2/4), and the role requires flexible hours that may include weeknights and weekends. This is designated an essential position: employees must report for scheduled hours during inclement weather, holidays, or facility closures unless leadership says otherwise. Essential employees working during closures caused by inclement weather receive time-and-a-half pay. The Family Place empowers survivors of family violence through safe housing, counseling, and skills that support independence, community engagement, and social change. The organization values collaboration, excellence, accountability, and a mission-focused approach centered on clients.

Requirements

Master’s degree in Psychology, Social Work, Education, Criminal Justice, or a similar field, six months of experience working with perpetrators and victims of domestic violence, and training in Duluth Model Facilitation; OR a bachelor’s degree with an equivalent combination of training and experience providing the required knowledge, skills, and abilities; OR at least 3–5 years of professional experience in domestic violence services, child welfare, family services, or related nonprofit settings, with demonstrated knowledge of family dynamics and child safety protocols.
Knowledge and experience working with victims and/or perpetrators of domestic violence.
Intermediate skills with MS Word, Outlook, and an intranet system.
Ability to observe interactions and recognize changes in situations or group dynamics, and work to resolve conflict or disruptive behavior.
Ability to research and incorporate new techniques, activities, and discussion points into group sessions.
Ability to work flexible hours, including weeknights and weekends.
Ability to work effectively with clients from diverse racial, ethnic, and socioeconomic backgrounds.
Ability to handle rapid questioning, potentially challenging behavior, and difficult discussions about power, control, and gender stereotypes.
Proficient oral and written communication skills.
Ability to meet deadlines.
Ability to pass the grant and agency requirements for a criminal background check.
Valid Texas Driver’s License and a clear driving record.
Access to a vehicle and/or ability to drive to courthouses, appointments, or presentations.
Ability to travel to various locations for client needs.
Ability to lift and carry objects weighing less than 25 pounds.

Nice To Haves

Bilingual English/Spanish skills may be required depending on the position’s needs.
Knowledge and experience facilitating psycho-educational group work.
Experience with the Duluth Model.

Responsibilities

Provide professional supervision of parent-child visits and observe interactions during scheduled visits.
Maintain a safe, neutral environment for clients during visitation and exchanges.
Ensure adherence to center guidelines, court orders, and safety protocols.
Conduct child orientations to prepare children for visitation experiences.
De-escalate conflicts and intervene when needed to maintain safety and appropriate boundaries.
Document parent-child interactions and visit details objectively.
Complete thorough observation notes capturing visit dynamics for legal and case management purposes.
Write contact notes and maintain accurate client records.
Prepare reports and documentation that may be used in court proceedings or case reviews.
Provide general case management support to client families.
Complete administrative tasks, including timesheets, checking phone messages, and returning calls.
Distribute and assist clients with required paperwork.
Maintain organized client files and documentation systems.
Attend monthly staffing meetings and trainings.
Review electronic correspondence and stay current on program updates.
Collaborate with case managers, legal partners, and child welfare professionals.
Perform other job-related duties as assigned.

Benefits

Competitive salary
Health insurance
Dental insurance
Vision insurance
Short-term and long-term disability
Multiple life, AD&D, and hospitalization insurance options
Retirement options through a 403(b), agency matching, and HSA accounts
Generous paid time off and holidays
Professional development opportunities
Time-and-a-half pay for essential employees working during closures caused by inclement weather