Visa Associate (Part-time)

Scheels•Overland Park, KS

12d•Onsite

About The Position

Scheels is seeking a part-time Visa Associate to join their team. This role involves interacting with customers to promote and process the Scheels VISA program, ensuring a high standard of customer service and confidentiality. The associate will be responsible for handling applications, processing check-outs, answering customer questions, and maintaining compliance with relevant regulations. Additionally, the role includes executing special promotions, stocking materials, assisting with training, and maintaining an organized workspace.

Requirements

Excellent communication and customer service skills (both written and verbal), as well as organizational skills, attention to detail, and problem-solving skills
Ability to calculate figures and amounts, including but not limited to discounts, percentages, and interest
Ability to communicate procedures, answer questions, and offer to associates, customers, and the general public
Proficiency in Microsoft Office programs such as Excel and the ability to learn Google systems like Drive, Google Docs, etc.
Must be available to work during the hours of 8 am–9 pm Monday through Saturday, 11 am–7 pm on Sundays
Must be flexible to work assigned schedule between 9a.m. and 9:30p.m., Monday through Saturday, 10a.m. and 6p.m., Sunday.
Schedule may include varied hours, evenings, weekends, and holidays, must be available minimum of every other weekend or 2 weekends a month.
Average hours per week is 20 hours.

Nice To Haves

Minimum of an associate’s degree from a 2-year college or technical school, or 1-2 years of related experience and/or training, or an equivalent combination of education and experience.

Responsibilities

Greet all customers and be knowledgeable to answer questions about both the Visa program and the store
Maintain a high standard of confidentiality and respect for privacy when working with customers who are applying for the Scheels VISA
Professionally process completed applications, finish the check-out process, and be knowledgeable to answer questions and potential issues relating to the Scheels VISA
Complete daily audit sheets, track store performance, and help maintain compliance with First National Bank, VISA, and Scheels regulations and standards
Execute Card Member Appreciation Days or other special promotions at a high level according to standards set by the bank and Scheels
Stock VISA materials daily at the kiosk and throughout the store as needed. During promotions, make sure all signage is in place and remove it when the event ends
Assist the VISA Coordinator in training staff and completing the annual all-store VISA compliance training
Maintain an orderly appearance of your personal workspace and the Visa booth