Visa Associate-PT

Scheels All Sports•Billings, MT

1d•Onsite

About The Position

This position is responsible for greeting customers, answering questions about the Visa program and the store, and maintaining confidentiality. The associate will professionally process applications, handle check-outs, and address any issues related to the Scheels VISA. Daily tasks include completing audit sheets, tracking store performance, and ensuring compliance with regulations from First National Bank, VISA, and Scheels. The role also involves executing Card Member Appreciation Days and other promotions, stocking VISA materials, and assisting with staff training and compliance training. Maintaining an orderly workspace is also a key responsibility.

Requirements

Excellent communication and customer service skills (both written and verbal), as well as organizational skills, attention to detail, and problem-solving skills
Ability to calculate figures and amounts, including but not limited to discounts, percentages, and interest
Ability to communicate procedures, answer questions, and offer to associates, customers, and the general public
Proficiency in Microsoft Office programs such as Excel and the ability to learn Google systems like Drive, Google Docs, etc.
Must be available to work during the hours of 8 am–9 pm Monday through Saturday, 11 am–7 pm on Sundays
Must be flexible to work assigned schedule between 9a.m. and 9p.m. Monday through Friday, 8:30 am to 9:30 pm Saturday and 10a.m. and 6p.m., Sunday. Schedule may include varied hours, evenings, weekends, and holidays, must be available every other weekend.

Responsibilities

Greet all customers and be knowledgeable to answer questions about both the Visa program and the store
Maintain a high standard of confidentiality and respect for privacy when working with customers who are applying for the Scheels VISA
Professionally process completed applications, finish the check-out process, and be knowledgeable to answer questions and potential issues relating to the Scheels VISA
Complete daily audit sheets, track store performance, and help maintain compliance with First National Bank, VISA, and Scheels regulations and standards
Execute Card Member Appreciation Days or other special promotions at a high level according to standards set by the bank and Scheels
Stock VISA materials daily at the kiosk and throughout the store as needed. During promotions, make sure all signage is in place and remove it when the event ends
Assist the VISA Coordinator in training staff and completing the annual all-store VISA compliance training
Maintain an orderly appearance of your personal workspace and the Visa booth