Virtual Teller

Wings Credit Union•Apple Valley, MN

7h•$21 - $21•Onsite

About The Position

At Wings, the Virtual Teller delivers real-time, face-to-face member service through interactive teller technology at the corporate campus in Apple Valley, Minnesota. The role assists members who request support at an ATM, processes transactions, answers questions, and creates helpful interactions in a fast-paced, technology-enabled environment. It combines traditional teller expertise with modern service delivery and requires accuracy, professionalism, and a focus on member relationships.

Requirements

High school diploma or GED required.
Working knowledge of computer software, including Windows and Microsoft Office.
Awareness of competition.
Excellent verbal and non-verbal communication skills; well-organized, accurate, and detail-oriented.
Positive and enthusiastic attitude, exceptional interpersonal skills, and professional appearance.
Ability to work efficiently in a fast-paced and sometimes stressful environment while maintaining service quality.
Effective team player demonstrating cooperation, flexibility, and dependability.
Proven ability to build strong customer or member relationships and deliver customer- or member-centric solutions.
Ability to build partnerships and collaborate with others to meet shared objectives.
Track record of taking on new opportunities and challenges with urgency, energy, and enthusiasm.
Ability to adapt approach and demeanor in real time to shifting situational demands.
Must be bondable.

Nice To Haves

Some college experience preferred.
Six or more months of equivalent training, education, and sales experience is preferred; an equivalent combination is acceptable.
Six or more months of previous cash-handling and credit union or banking experience is helpful and preferred.

Responsibilities

Deliver quality service through multiple channels, process transaction requests, provide rate information, and handle account inquiries.
Enhance the member experience by providing exceptional, professional, and consistent service using Personal Teller Machine technology.
Identify members' financial needs and cross-sell appropriate products and services.
Accurately process transactions and recognize red flags regarding fraud and scams.
Maintain a professional image and communicate respectfully, courteously, and considerately with members and co-workers.
Participate regularly in continued training, including self-study and mandatory programs sponsored by applicable banking regulatory agencies.
Remain aware of and adhere to Wings policies, procedures, and regulations pertaining to the Bank Secrecy Act.