Virtual Teller

Peoples Bank • Louisville, KY

2d • Remote

About The Position

Peoples Bank is seeking a Virtual Teller to join their growing company with an award-winning culture. This role is responsible for providing excellent service to customers through the Interactive Teller Machine Virtual Center. The Virtual Teller will process teller transactions, introduce clients to bank products and services, assist customers with maintenance requests, and resolve customer service issues. Tellers are expected to work a flexible schedule to accommodate extended operating hours and business needs of the ITM Virtual Center. Associates are accountable for living the culture and values of the organization, ensuring actions and behaviors create a positive and collaborative work environment, acting with integrity and professionalism, and providing extraordinary customer service. Reliability, punctuality, and active pursuit of performance objectives are fundamental to contributing to team and organizational success.

Requirements

• High School Diploma or GED; one to two years related experience and/or training; or equivalent combination of education and experience.
• Ability to work in a fast paced environment with a high degree of accuracy and close attention to detail.
• Proficient knowledge of Windows and Microsoft Office software (Notes, Word, and Excel).
• Excellent verbal and written communication skills.
• Trustworthy and confidential behavior is essential in this role.
• Positive and professional attitude.
• Punctual, present, and excellent work ethic at scheduled time(s).
• Proven team player.
• Must be able to travel to attend internal education and meetings which in some circumstances may include overnight stay.
• Reliable transportation to arrive to and from ITM call center.
• Presentable via video chat/display while maintaining Bank and Retail Standards
• High School Diploma or GED; 1 month to two years related experience and/or training; or equivalent combination of education and experience.
• Reliable transportation to arrive to and from ITM call center.
• Must be able to travel to attend internal education and meetings which in some circumstances could include overnight stay.

Responsibilities

• Deliver superior customer service with a friendly demeanor, can-do attitude, and willingness to help at all times through the Interactive Teller Machine Virtual Center.
• Develop and retain the virtual customer base, greet by/use name, have knowledge of account ownership, and be responsive and timely with correspondence, problem resolution, while maintaining a positive demeanor.
• Maintain a position of trust and responsibility by keeping all customer business confidential.
• Maintain balancing and error record that is in line with policy and have the ability to find and correct outages and to enlist help as needed for errors that are more difficult.
• Receives checks and cash virtually for deposit to savings and checking accounts, verifies deposit amounts, and examines checks for endorsement and negotiability.
• Follow operational standards regarding security, risk management, and compliance.
• Consistently completes required training for all bank and branch policies and procedures.
• Maintain a working knowledge of the complete line of products and services offered.
• Deliver efficient results by handling client’s needs with the shortest wait times necessary.
• Must have the ability to define and offer solutions to resolve problems. Uses knowledge of the organization to identify helpful resources.
• Will perform special projects as assigned.

Benefits

• 401(k) retirement plan with an employer match
• employee stock purchase plan
• various education assistance programs such as student loan and tuition paydown/reimbursement
• paid vacation
• holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED