Virtual Student Success Coach
About The Position
Gateway Online Academy of Ohio provides a tuition-free, online high school experience for students in grades 9-12. As a Dropout Prevention and Recovery school, Gateway offers a flexible, self-paced environment designed to help students overcome obstacles and earn their high school diploma on their own terms. This role manages the delivery and implementation of onboarding, core interventions, and support services for assigned students in accordance with Student Services initiatives and guidelines. The Student Success Coach serves as the primary contact for new students and families, communicating frequently and addressing questions or concerns to ensure a strong start to school. This role also provides oversight of educational interventions and supports to targeted student populations to assist with increased engagement, student learning outcomes, and successful completion of school (or grade level standards). While this is an online school position, travel and face-to-face attendance will be required several times per year to support in-person state testing and student events. This position is open to residents of Ohio.
Requirements
- Bachelor’s degree in education, social services, or related field
- Prior experience working as a teacher tutor, counselor, or mentor to youth
- Prior marketing experience including social media, events, and communications
- Proficiency in computer applications, including Google Docs, MS Office Suite, e-mail, and internet applications.
- Excellent verbal and written communication skills
- Strong data collection and analysis skills
- Understanding of and ability to manage confidential information
- Ability to work well under pressure as well as effectively prioritize and execute tasks to meet deadlines consistently
- Ability to work with a distributed workforce and clientele
- Ability to pass state and federal background checks
Responsibilities
- Support new and returning students and families through the onboarding process and completion of required tasks
- Maintain weekly open office hours/help sessions to support new students and families
- Make welcome calls (in coordination with homeroom teacher)
- Follow up on non-completion items for new students
- Identify issues and problem solve with other departments and vendors as needed for prompt and professional resolution
- Participate in the Admissions Counseling process for applicants and students
- Review transcripts
- Assist students and families with course selection
- Answer questions about the school program
- Serve as the primary point of contact for school administration in developing plans to address barriers to full achievement of attendance, academic, and behavioral goals
- Provide research-based strategies to give students and parents the necessary skills and knowledge to help them communicate effectively with teachers and administrators in order to ensure student goals are met
- Facilitate individual and group training/support and provide academic resources to help students increase academic achievement
- Collaborate with students regularly to check in on progress in classes, keeping students accountable for achieving their academics, attendance, engagement, and behavioral goals
- Work in partnership with teachers and parents on evaluation of student progress and implementation of student objectives
- Conduct conferences with parents and students, both in person and over the phone as needed
- Prepare for and/or attend student gatherings
- Maintain accurate documentation of student performance, progress, needs, and academic support
- Participate in and coordinate the development of pertinent professional development activities
- Work in collaboration with school leadership and national teams on re-enrollment activities and sessions for families
- Perform other duties as assigned
Benefits
- Paid time off
- Retirement contributions
- Optional Basic Life and AD&D insurance
- Voluntary life insurance (employee, spouse, child)
- Discounted childcare at Early Learning Academies locations
- Medical, dental, and vision insurance
- Employee Assistance Program
- Voluntary short-term disability insurance
- Voluntary long-term disability insurance
- Career advancement opportunities throughout Pansophic Learning and our strong network of 4,000+ instructors and education professionals
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
