Student Success Coach

Baker College•Owosso, MI

1d•Onsite

About The Position

Baker College is seeking a dedicated Student Success Coach (SSC) to serve as a primary point of contact for students, providing proactive, holistic support that promotes persistence, engagement, and timely degree completion. The SSC provides guidance on degree requirements, course selection, academic standing, and program progression while conducting structured outreach at key milestones. Using predictive analytics and early-alert systems, the coach identifies potential barriers and delivers timely interventions, helping students strengthen academic habits, time management, and goal-setting skills. By coordinating support with faculty and campus partners and connecting students to resources across modalities, the Student Success Coach advances Baker College's Student First Philosophy and commitment to equity, persistence, and student completion.

Requirements

Minimum of three years of progressively responsible professional experience in student services, academic advising, success coaching, student engagement, or a related higher education role.
Bachelor's degree in a related field.
Strong understanding of holistic and proactive student support models aligned with NACADA core competencies.
Ability to interpret and apply academic policies, program requirements, and institutional procedures.
Experience using student success technologies, case management systems, and data-informed outreach strategies to identify risk factors and support timely intervention.
Strong communication and organizational skills.
Ability to coach students individually and in group settings on complex academic and personal success matters.
Cultural competence to effectively support diverse student populations.
Ability to build trust-based relationships with students.
Ability to collaborate with faculty and campus partners.
Ability to manage multiple responsibilities in a fast-paced environment.
Ability to exercise sound judgment.
Ability to maintain strict adherence to confidentiality and ethical standards.

Nice To Haves

Master's degree preferred.
Bilingual candidates are highly encouraged to apply.

Responsibilities

Serve as the primary point of contact for an assigned caseload of students from orientation through graduation.
Build sustained relationships that support student confidence, engagement, and timely degree completion.
Provide guidance on degree requirements, course selection, academic standing, and program progression.
Conduct structured outreach at key milestones.
Use predictive analytics and early-alert systems to identify potential barriers and deliver timely interventions.
Help students strengthen academic habits, time management, and goal-setting skills.
Coordinate support with faculty and campus partners.
Connect students to resources across modalities.
Advance Baker College's Student First Philosophy and commitment to equity, persistence, and student completion.
Believe in and support the student-first philosophy.
Contribute to the overall success of Baker College.
Act as a positive role model and brand ambassador on and off campus.