Virtual Receptionist

Edgar Snyder & Associates, LLC•Pittsburgh, PA

17h•Hybrid

About The Position

The firm is looking for a new Virtual Receptionist to join their intake team. This role requires a client-focused professional to manage incoming calls to the firm. ESA employees benefit from a hybrid work arrangement, generous benefits, professional development opportunities, and a fast-paced, supportive environment. The company's core values include excellence, honesty & integrity, trust & fairness, client-centeredness, empathy, and professionalism.

Requirements

Ability to work a standard shift, Monday - Friday.
Remote schedule with the ability to come into the Pittsburgh office for quarterly and other firm meetings is required.
Empathic and compassionate individual able to listen while asking important questions.
Able to follow instructions and pays attention to detail.
Strong multitasking, time management, and organizational skills are necessary.
Conveys confidence and professionalism through all forms of internal and external communication.
Able to work independently and within a team environment.
Strong computer skills including MS Office applications and other database entry software.
HS Diploma or GED required.
Ability to attend the first 3 weeks of training in person at the Pittsburgh/North Shore office.

Nice To Haves

Medical background or personal injury experience preferred.

Responsibilities

Acts as the primary operator of the switchboard.
Efficiently screens and obtains accurate information on a wide variety of calls, messages, etc. from the switchboard console and routes calls, messages or guests to the appropriate member of the Intake department (or ESA).
Maintain detailed and accurate record of calls, including notes and outcomes.
Creates and issues, when approved, (internally or externally) meticulous letters (some from dictation) for clients, case letters with Firm information, insurance letters, employer letters and bureau document request letters on Workers' Compensation files as well as other letters as needed.
Completes assigned work in a timely manner to build positive relationships.