Virtual Receptionist
Emergency University•Seattle, WA
•Remote
About The Position
We are seeking a highly organized and customer-focused Virtual Receptionist to join our team. As a Virtual Receptionist, you will be responsible for managing incoming calls and emails from our clients and providing exceptional customer service. This is a full-time, remote position that requires strong communication skills, attention to detail, and the ability to work independently.
Requirements
- High school diploma or equivalent; college degree preferred
- 1-2 years of experience in a customer service or receptionist role
- Excellent communication and interpersonal skills
- Strong organizational and time management skills
- Proficient in Microsoft Office and experience with virtual communication tools (e.g. Zoom, Skype)
- Ability to work independently and remotely with minimal supervision
Nice To Haves
- Knowledge of emergency training or healthcare industry is a plus
Responsibilities
- Answer incoming calls and emails from clients in a timely and professional manner
- Provide information about our services and assist with registration and course enrollment
- Schedule and confirm appointments for training sessions
- Maintain accurate and up-to-date records of client interactions and transactions
- Collaborate with the training team to ensure a smooth and efficient registration process
- Handle and resolve customer complaints and concerns with empathy and professionalism
- Assist with other administrative tasks as needed
Benefits
- health insurance
- paid time off
- opportunities for professional development
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
