Monitor Tech Asst Virtual Patient Observer PT Resource Pool

Trinity Health•Central City, IA

1d•Onsite

About The Position

MercyOne is seeking a Virtual Patient Observer to provide constant, real-time video monitoring for patients requiring continuous observation to enhance patient safety. This role is crucial for patients at high risk for falls, those who are confused, or ambulatory patients at risk for injury. The Virtual Patient Observer acts as the first line of defense by verbally redirecting patients from at-risk behaviors and communicating with nursing staff if assistance is needed. The role involves monitoring, recording, and communicating patient activity.

Requirements

High School Diploma or GED preferred and 16 years of age.
Previous health care experience, including remote cardiac or fall monitoring experience, desired.
Well organized, efficient multi-tasker able to prioritize simultaneous situations.
Proof of completion of Mandatory Reporter abuse training specific to population served within three (3) months of hire.

Nice To Haves

Previous health care experience, including remote cardiac or fall monitoring experience.

Responsibilities

Provide constant, real-time video monitoring for patients in need of continuous monitoring to enhance patient safety.
Serve as the first line of action to verbally redirect the patient from engaging in at-risk behaviors.
Communicate with nursing staff directly if the patient requires assistance.
Monitor, record, and communicate patient activity.
Promptly recognize patients discomfort and at-risk behaviors, respond, and report as appropriate.
Monitor patients’ mobility, speak directly with patients to encourage them to stay in bed, and prevent patients from falling from bed.
Effectively escalate the notification process to appropriate staff by seeking assistance from the hospital nurse when a patient is in need.
Communicate directly and effectively with unit staff in the event that a patient is at risk for a fall.
Activate established protocol immediately in the event that a patient fall is imminent.
Provide excellent customer service to all patients, staff, physicians, and family members.
Perform clerical duties such as maintaining accurate and up-to-date department logs/records, answering phones, intercom, and notifying the assigned nurse.
Identify interventions to maintain patient privacy.