Virtual Parts Person

Toromont Cat • Ikaluit, NU

10d • Remote

About The Position

As the first point of contact, the Virtual Parts Person plays a critical role in understanding the customer’s needs and providing them with solutions. To do this, we need customer service champions with knowledge of all things parts! This is a fully remote role that requires senior-level parts knowledge.

Requirements

• Post Secondary Education and 3+ years proven experience working in a parts operation
• Technical knowledge specific to the heavy equipment/truck parts industry is a necessity
• Customer-centric with a proven ability to build and sustain customer relationships through effective communication and strong interpersonal skills
• Solid sales acumen with skills necessary to proactively and effectively link product knowledge to customer needs
• Exceptional organizational skills and ability to multitask, prioritize and adapt in a fast-paced deadline driven environment
• A positive self-motivated, team player with a sense of urgency and attention to detail
• Computer and systems literate with proficiencies in Microsoft Applications
• Working Knowledge of DBS, CAT SIS, payment portal, Parts POP ups is a requirement
• Willing and able to work flexible hours in support of the business needs
• Provide on call service as required, at times on weekends and evenings

Responsibilities

• Enhance our customer's experience and commitment to brand loyalty by providing product expertise, relevant parts recommendations and regular communication of current and upcoming parts promotions
• Manage parts inquiries and correspondence effectively by phone, email, text, and chat in a timely and courteous manner
• Remotely help to manage the daily functions of various parts operations, including sourcing, procuring and ordering parts, following up on backorders and credits
• This is a work from home position, must understand Toromont’s privacy policy and PCI compliance policy (CC sensitive info handled according to policy)
• Be Self motivated in an independent working environment
• Require a reliable internet connection
• Need to be able to communicate with variety of branches and learn the Tribal Knowledge associated with each one.
• Watch the Q’s and suggest changes to support

Benefits

• Wages
• Benefits
• Premiums (as eligible)
• Opportunities to continuously Learn, Grow and Develop with our Toromont team through our internal Training teams that are geared for your success

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: Associate degree
• Number of Employees: 501-1,000 employees