Virtual Member Support Specialist

Globe Life AIL - Lisa Russel • Vancouver, WA

2d • Remote

About The Position

Deliver Outstanding Service—From Anywhere
Do you enjoy helping people, solving problems, and creating exceptional customer experiences? Are you looking for a flexible remote career where your communication skills can make a meaningful impact?
AO is seeking motivated, service-oriented professionals to join our team as Virtual Member Support Specialists. In this role, you'll connect with clients virtually, provide knowledgeable support, answer questions, and help working families better understand their available benefits.
Whether you're beginning a new career or bringing previous customer service experience, we'll provide the training, mentorship, and support you need to succeed.
About AO
AO helps working families access valuable supplemental benefits and financial protection programs designed to provide security and peace of mind.
Since 2020, we've operated in a fully remote environment, allowing our team members to build rewarding careers while enjoying flexibility, collaboration, and continuous professional development.

Requirements

• Excellent verbal and written communication skills
• Strong customer service and relationship-building abilities
• Positive attitude and professional demeanor
• Strong organizational and problem-solving skills
• Ability to work independently in a remote environment
• Effective time-management and multitasking skills
• Coachability and a commitment to continuous learning
• Be at least 18 years of age
• Be legally authorized to work in the United States
• Have access to a computer or laptop
• Maintain a reliable high-speed internet connection
• Have webcam and microphone capability
• Maintain a quiet, professional workspace

Nice To Haves

• Experience in Customer Service
• Call Center Support
• Retail
• Hospitality
• Healthcare
• Administrative Support
• Client Relations
• Account Management

Responsibilities

• Meet with clients virtually through Zoom and other online platforms
• Answer questions regarding available benefits, services, and coverage options
• Provide exceptional support throughout the enrollment process
• Assist clients with applications and required documentation
• Build strong relationships through professionalism and effective communication
• Maintain accurate client records and follow-up communications
• Resolve concerns promptly while delivering outstanding customer service
• Collaborate with teammates to ensure an exceptional client experience
• Participate in ongoing training, coaching, and professional development

Benefits

• 100% Remote Work
• Weekly Pay & Performance Bonuses
• Comprehensive Training & Mentorship
• Career Advancement Opportunities
• Medical reimbursement program
• Company-provided life insurance
• Leadership development opportunities
• Recognition programs and incentive travel
• Industry-leading virtual technology and resources

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed