Virtual Customer Support Specialist

Globe Life AIL - Lisa Russel•Port Saint Lucie, FL

2d•Remote

About The Position

Virtual Customer Support Specialist Company: AO (American Income Division) Location: Virginia Beach, VA 23452 Work Arrangement: 100% Remote (U.S. Residents Only) Build a Flexible Work-From-Home Career Are you looking for a remote career where you can help people, develop professionally, and enjoy the flexibility of working from home? AO is seeking motivated, service-oriented individuals to join our team as Virtual Customer Support Specialists. In this role, you'll work directly with clients who have requested information about their benefits, providing outstanding customer service while helping them understand available coverage options. Whether you're beginning a new career or bringing experience in customer service, healthcare, hospitality, retail, education, or administrative support, we provide the comprehensive training, mentorship, and support needed to help you succeed. No prior insurance experience is required. About AO For more than 70 years, AO has proudly served working families by providing supplemental life, accident, and health benefits to members of labor unions, credit unions, associations, and their families. As part of the Globe Life family of companies, we are committed to delivering exceptional customer service while investing in the professional growth and long-term success of our team members.

Requirements

Must be at least 18 years of age
Must be legally authorized to work in the United States
Must be physically located within the United States
Computer or laptop
Reliable high-speed internet connection
Webcam and microphone capability
Quiet, professional workspace
Excellent communication and interpersonal skills
Strong customer service mindset
Positive attitude and willingness to learn
Self-motivation and accountability
Ability to work independently in a remote environment
Strong organizational and time-management skills
Adaptability and problem-solving abilities
Professionalism and integrity

Nice To Haves

Experience in Customer Service
Experience in Client Support
Experience in Call Center
Experience in Administrative Support
Experience in Healthcare
Experience in Retail
Experience in Hospitality
Experience in Education
Experience in Sales

Responsibilities

Meet with clients virtually through Zoom and phone appointments
Answer questions regarding available benefits and coverage options
Explain products, services, and policy information clearly and professionally
Assist clients with applications, enrollment, and policy updates
Provide ongoing customer support and follow-up communication
Maintain accurate client records and documentation
Build long-term client relationships through exceptional service and professionalism
Participate in structured virtual training and mentorship
Attend leadership development workshops and coaching sessions
Learn industry products, systems, and best practices
Strengthen communication, customer service, and leadership skills
Collaborate with a supportive remote team committed to shared success