Virtual Member Benefits Advisor – Remote Client Services
About The Position
AO (American Income Division) is seeking motivated, people-focused professionals to join their growing team as Virtual Member Benefits Advisors. This is a 100% remote position for U.S. Residents only, offering flexible scheduling. The role involves working with individuals and families who have requested information about available supplemental benefits and financial protection programs, helping them understand their options and make informed decisions. The company provides comprehensive training and mentorship, making it ideal for those beginning their careers or changing industries. No prior insurance experience is required. AO, part of Globe Life, has a long history of serving working families and operates in a fully virtual environment, emphasizing service, integrity, accountability, professional development, and performance-based growth.
Requirements
- Be at least 18 years of age
- Be legally authorized to work in the United States
- Be physically located within the United States
- Have access to a computer or laptop
- Maintain reliable high-speed internet
- Have webcam and microphone capability
- Maintain a quiet, professional workspace
- Be comfortable communicating with clients virtually
- Be willing to complete required training and professional development
- Be willing and able to obtain the appropriate state insurance license before conducting licensed insurance activities
- Excellent verbal and written communication skills
- Strong interpersonal and relationship-building abilities
- Active listening and problem-solving skills
- Positive attitude and professional demeanor
- Self-motivation and personal accountability
- Strong organization and time-management skills
- Ability to work independently from home
- Comfort using technology and virtual communication platforms
- Attention to detail and consistent follow-through
- Coachability and willingness to learn
- Commitment to ethical, client-focused service
Nice To Haves
- Customer Service
- Member Services
- Client Relations
- Healthcare
- Hospitality
- Retail
- Education
- Administrative Support
- Call Center Operations
- Account Management
- Sales
- Leadership or Management
Responsibilities
- Conduct virtual consultations through Zoom and phone appointments
- Connect with clients who have requested information about available benefits
- Ask questions to understand individual and family needs
- Provide a professional, personalized client experience
- Explain available supplemental benefits and coverage options
- Present information clearly and accurately
- Answer client questions and provide solutions based on their needs
- Assist with applications, enrollment, and required documentation
- Help clients make informed decisions about available protection options
- Provide ongoing customer service and follow-up
- Maintain accurate client records and documentation
- Build trust through professionalism, integrity, and consistent communication
- Develop lasting relationships with members and their families
Benefits
- Medical reimbursement program
- Company-supported life insurance
- Long-term renewal opportunities
- Leadership development programs
- Professional conferences and events
- Company-sponsored incentive travel
- Performance recognition programs
- Modern virtual business tools and technology
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
