Seasonal, Virtual Instructor Supervisor

H&R Block•UNAVAILABLE, Missouri

7d•Remote

About The Position

Assist in recruiting, selecting, hiring, training, assignment, pay, and performance management of Virtual Instructors. This role involves day-to-day responsibilities in selection, hiring, administration, coaching, and evaluation. The supervisor will identify and recruit Virtual Instructors, interview and assess competencies, and manage their learning paths. They will also deliver or manage company training for instructors, analyze individual needs, and serve as a liaison to the Learning Development department. Guidance will be provided for scheduling, classroom setup, and equipment. Coordination of contract and hourly pay for instructors is also a key responsibility. The role includes developing training method analysis and success measures, reviewing instructor scorecards, observing and coaching instructors, partnering to address under-performing instructors, assigning instructors based on need and performance, and conducting year-end performance evaluations and individual development plans. Other duties as assigned.

Requirements

Completion of a high school diploma or equivalent
Knowledge of instructor and/or presenter evaluation systems
Training management experience
Knowledge of needs assessment theory, principles, practices and techniques
Knowledge of project management principles, practices and techniques
Facilitation and presentation skills
Effective oral, written, and interpersonal communication skills sufficient to present and explain often complex information to multiple organizational levels
Ability to identify potential risks associated with a proposed training initiative and recommend alternative actions
Demonstrated analytical and problem-solving skills
Ability to manage multiple tasks/projects simultaneously and complete tasks per established schedule
Ability to lead in a matrix environment and at a distance (virtually)
Ability to work effectively in a diverse work group
Understanding and previous use of a Windows-based systems
Competency in MS Word, Excel, and PowerPoint
Ability to navigate on the Internet
Experience with hiring, coaching, and developing

Nice To Haves

Additional course work in training/facilitation/online learning is preferred
3 years or equivalent of H&R Block Field experience
Bachelor’s degree in education, Curriculum Development, Adult Learning or other related field or an equivalent combination of education and experience
Experience planning, directing, coordinating, and monitoring instructor and/or presenter evaluation systems
Knowledge of adult learning theory and instructional design theory, principles, practices, and techniques

Responsibilities

Identify & recruit high caliber Virtual Instructors based on published competencies/content demand
Interview and assess competencies
Manage learning (educational) paths of Virtual Instructors
Deliver and/or manage company training for instructor (Virtual Facilitation Skills, Train-the-Trainer, Dress Rehearsal, mentoring)
Analyze and evaluate individual needs, and identify current or potential offerings to meet those needs
Conduct team meetings to share learnings and set expectations
Serve as liaison to Learning Development department
Provide guidance for scheduling, classroom/facilities selection, setup and equipment
Coordinate addendum, contract pay, and hourly pay for instructors
Develop course training method analysis and success measures that can provide feedback for Tax Training instructional designers
Review Instructor Scorecard (surveys, tests and conversion data)
Observe, coach, and rate instructors against necessary competencies
Partner with Manager of Virtual Instruction to address under-performing instructors and take corrective action, if necessary
Assign based on need and performance to meet enrollment demands
Conduct year-end performance evaluation and individual development plans
Other duties as assigned