Virtual Employment Specialist (BES2) – Multiple Permanent Positions Available in Tigard WorkSource Office

State of Oregon • Tigard, OR

13d • Onsite

About The Position

Have you always wanted to be on the cutting edge of a new program that benefits unemployed Oregonians? Are you able to efficiently use technology and help customers do the same? We are looking for empathetic problem solvers to help customers through the entire job seeking process. If this is you, please consider joining this team! If you have bilingual language skills, you are encouraged to apply! Please note, bilingual language skills are not required for this position, just a preference. All languages are welcomed and utilized to better serve Oregonians. We serve diverse communities and recognize the importance of serving people in their preferred language. If you are a final candidate and have bilingual language skills, you will have an option to take a language proficiency test to receive an additional salary differential of 5%. At the Oregon Employment Department, we actively support a workforce that is representative of the people we serve including people from various races, genders, abilities, cultures, language skills, geographic locations, and justice system involvement. We value your life experiences and encourage everyone to apply with your transferable skills and qualifications from your work, school, and volunteer experiences. Please let us know if you need a reasonable accommodation.

Requirements

• Two years’ providing customer service, which included requesting and reviewing information, documentation, and deciding an action based on the information. Examples of qualifying experience are eligibility interviewer, application examiner, unemployment insurance, examination proctor, information clerk, insurance aide, public counter intake person, employment and claims aide, employment services, job placement, recruiter, vocational guidance, or retail industry if it involved the above stated experience.
• Two years of education or experience. Listed above are examples of acceptable experience.
• 45‑quarter (30‑semester) college-level credits in Human Resources, Vocational or Career Counseling, Social Services, Psychology, Education, Business or Public Administration, Communication or related field substitute for one year of experience.
• Employees are required to possess and maintain a valid driver's license with an acceptable driving record to check out a State of Oregon vehicle. If not, employees must be able to provide an alternate method of transportation.

Nice To Haves

• Commitment to valuing diversity and promoting inclusion
• Experience in presenting and delivering information
• Experience utilizing computer skills
• Communication proficiency with a range of people at differing levels
• Demonstrated customer service proficiency
• Proficient with Microsoft Office Products (Teams, Word, Outlook, Excel, PowerPoint)
• Bilingual language skills preferred, but not required

Responsibilities

• Responding to a high volume of job seeker interactions over multiple communication channels including phone, video, and messaging.
• Establishing a strong professional rapport with job seekers through open communication, exhibiting empathy and understanding, and maintaining consistent contact throughout.
• Reviewing job seeker’s documentation for accuracy and completeness; supporting their varying levels of digital literacy.
• Providing comprehensive assessments and documentation of work experience, noting any barriers to employment.
• Developing an individual employment plan to identify job seeker’s goals, objectives, and services necessary to gain employment (including short‑term pre‑vocational services to develop or increase skills).

Benefits

• A workplace that balances productivity with enjoyment and encourages learning and mentoring.
• Rewarding work in a dynamic and creative environment with colleagues who are passionate about public service.
• Work/life balance
• 11 paid holidays a year
• A competitive benefits package
• Public Service Loan Forgiveness opportunity!
• Get There - Oregon’s easy-to-use carpool matching tool and trip planner.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree