Virtual Desktop Infrastructure (VDI) Engineer

Amentum•Richmond, VA

About The Position

The VDI Engineer is responsible for building and maintaining the VDI (Virtual Desktop Infrastructure) deployments. The VDI Engineer is responsible for end-to-end configuration and support of VDI platforms, publishing applications and virtual infrastructure, and maintaining associated documentation. The VDI Engineer will work closely with application owners and support staff to deliver high availability of business-critical applications.

Requirements

Knowledge of Microsoft and VMWare operating systems
Knowledge of VDI platforms, such as VMWare Horizon, Citrix, and Azure Virtual Desktop
Knowledge of application delivery methodologies
Knowledge of how to integrate Single-Sign-On, RBAC, and least privilege methodologies into a VDI deployment
Customer service-oriented mindset, with strong interpersonal skills
Proficient in completing daily assignments and project activities with great attention to detail and a high degree of accuracy
Excellent analytical and critical thinking skills, good judgment, and an ability to act decisively
Ability to work without direct supervision to independently stay on task
Ability to suggest system improvements and optimizations
Bachelor’s degree in IT, Computer Information Systems, or related field. Two years of experience can be substituted for each year of college.
Typically, five (5) years of relevant technical experience supporting VDI technologies

Nice To Haves

Linux knowledge a plus
Knowledge of Ansible is a plus

Responsibilities

Building, configuring, and supporting VDI technologies
Performance and availability monitoring of VDI technologies
Providing remote customer support for end user issues related to VDI
Maintaining secure configurations and RBAC (Role Based Access Control) to VDI
Work closely with Service Desk and Device Management groups to keep VDI related software update to date on end-user machines
Work closely with Application Owners to manage the lifecycle of applications existing in VDI
Provide technical expertise, guidance, and strategic recommendations to other IT groups
Develop, implement, and promote standard operating procedures and schedules
Perform other duties as assigned