VDI Administrator

ROK Technologies

2d•Remote

About The Position

We’re hiring a VDI Administrator to be on the front lines of our client experience. You’ll be the first responder for technical issues across virtual desktop environments, cloud infrastructure, and GIS platforms—helping our clients stay operational and successful. This role is perfect for someone who enjoys solving problems, working directly with clients, and building deep expertise in Citrix, Azure Virtual Desktop (AVD), and AWS WorkSpaces within GIS-driven environments.

Requirements

4+ years in a technical support, help desk, or MSP environment
Hands-on experience with one or more: Citrix Virtual Desktop Azure Virtual Desktop (AVD) AWS WorkSpaces
Strong understanding of: Windows environments Basic networking (DNS, VPNs, firewalls) Cloud fundamentals (AWS and/or Azure)
Experience using ticketing systems and working within SLAs
A natural ability to troubleshoot, communicate, and stay organized under pressure

Nice To Haves

Experience with Esri ArcGIS (Enterprise or Desktop)
Familiarity with: Active Directory / EntraID Remote Desktop Services (RDS) PowerShell or scripting
MSP experience (huge plus at ROK)
Certifications: AWS, Azure, or Citrix

Responsibilities

Act as the front line of support for ROK clients—owning tickets from intake through resolution or escalation
Deliver fast, clear, and confident communication with both technical and non-technical users
Ensure every interaction reflects ROK’s commitment to high-touch, high-quality service
Troubleshoot issues across: Citrix Virtual Apps & Desktops Azure Virtual Desktop (AVD) AWS WorkSpaces
Diagnose and resolve: User access and authentication issues Performance degradation and latency Connectivity, VPN, and session issues Profile-related problems
Support both ROK-managed and client-managed environments
Assist users working in Esri ArcGIS environments hosted in cloud platforms
Troubleshoot issues tied to: GIS application performance Data access and publishing Integration with virtual desktop platforms
Partner with ROK’s specialized GIS and Enterprise teams for deeper issues
Monitor alerts and proactively respond to incidents across AWS and Azure
Support user provisioning, permissions, and environment configuration
Perform administrative tasks across: Active Directory / EntraID Domain Services maintenance Cloud infrastructure (compute, storage, networking basics)
Document issues and resolutions with clarity and consistency
Contribute to ROK’s internal knowledge base and runbooks
Identify patterns and recommend automation or process improvements
Escalate complex issues with strong documentation
Work cross-functionally with: Cloud Engineering Database Team Enterprise GIS Team
Participate in on-call rotation as part of a team-first support model