Virtual Customer Success Specialist
About The Position
AO Globe Life is hiring a remote Virtual Customer Success Specialist for an independent contractor opportunity with American Income Life / Globe Life. The role is suited to people who enjoy a service-driven environment, including recent or soon-to-be graduates in business, marketing, or communications. No prior insurance experience is required; training, mentorship, licensing guidance, and professional development are provided. The specialist develops long-term client relationships, conducts virtual consultations via Zoom, guides individuals and families through personalized supplemental benefit options and enrollment, and provides clear, client-centered service. The role also involves accurate documentation and follow-up. It is fully remote and offers a flexible schedule, with inbound leads rather than cold outreach. Compensation is commission-based and performance-driven, not hourly or salaried, with weekly pay tied to performance, potential renewals and performance bonuses, and a possible equity opportunity for those who qualify. Candidates must provide their own computer or laptop, webcam, reliable high-speed internet, and professional remote workspace. They must complete training, participate in virtual meetings, and obtain the appropriate state Life & Health Insurance License before conducting licensed insurance activities. Required pre-licensing coursework, examinations, and state licensing requirements are at the candidate’s expense. Licensing requirements, fees, compensation, and contractor terms may vary by state.
Requirements
- Be at least 18 years of age and legally eligible to work in the United States.
- Provide a computer or laptop, webcam, reliable high-speed internet, and a professional remote workspace.
- Obtain the appropriate state Life & Health Insurance License before conducting licensed insurance activities.
- Complete applicable pre-licensing coursework, examinations, and state licensing requirements at the candidate’s expense.
- Have excellent interpersonal and communication abilities.
- Be comfortable in virtual meetings and using digital tools.
- Be self-driven, organized, and comfortable working independently.
- Be self-motivated and coachable.
Nice To Haves
- Prior customer service or consultative experience is a plus, but not required.
- Recent or soon-to-be graduates in business, marketing, or communications may find the opportunity suitable.
Responsibilities
- Engage in ongoing training, mentorship, and professional growth.
- Develop strong, long-term relationships with clients.
- Conduct virtual consultations with clients via Zoom.
- Guide clients through enrollment with clarity and professionalism.
- Deliver excellent, client-centered service.
- Handle documentation accurately and stay on top of follow-ups.
- Guide individuals and families through personalized supplemental benefit options.
- Participate in virtual meetings and complete required training.
Benefits
- Weekly pay tied to performance.
- Supportive, people-first team culture.
- Fully remote work with a flexible schedule.
- Inbound client leads; no cold outreach.
- Potential income growth through renewals.
- Monthly and quarterly performance bonuses.
- Complete training and licensing support.
- Equity opportunity (3%) for those who qualify.
- A path toward leadership roles.
- Mentorship and ongoing professional development.
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
