Virtual Customer Service Specialist | Training Provided
About The Position
We’re looking for a detail-oriented, people-focused Phone Booker to help support our team by scheduling appointments with prospective members. If you’ve got strong communication skills, can stay organized, and aren’t afraid to make calls, this role is your zone. This is a 100% remote, independent contractor opportunity with American Income Life / Globe Life. Compensation is commission-based and performance-driven; this is not an hourly or salaried position. Candidates selected to move forward should be prepared to be at least 18 years of age and legally eligible to work in the United States, provide their own computer/laptop, webcam, reliable high-speed internet, and professional remote workspace, complete required training and participate in virtual meetings, obtain the appropriate state Life & Health Insurance License before conducting licensed insurance activities, and complete applicable pre-licensing coursework, examinations, and state licensing requirements at the candidate’s expense. This opportunity is best suited for individuals who are self-motivated, coachable, comfortable working independently, and interested in a performance-based career with opportunities for professional growth and advancement.
Requirements
- Strong communication skills (clear, confident, professional)
- Comfortable making a high volume of calls daily
- Organized and consistent with follow-up
- Ability to work independently and manage your time well
- Basic tech proficiency (Calendly, Zoom, email, CRM training provided)
- Be at least 18 years of age and legally eligible to work in the United States
- Provide their own computer/laptop, webcam, reliable high-speed internet, and professional remote workspace
- Complete required training and participate in virtual meetings
Nice To Haves
- Previous experience in appointment setting, customer service, or recruiting is a plus — but not required
- Obtain the appropriate state Life & Health Insurance License before conducting licensed insurance activities
- Complete applicable pre-licensing coursework, examinations, and state licensing requirements at the candidate’s expense
Responsibilities
- Make outbound calls to warm leads and confirm their interest
- Schedule candidate appointments using our online calendar system
- Follow up with individuals who missed prior meetings
- Provide friendly, professional communication at all times
- Maintain accurate notes and track call outcomes
- Collaborate with the team to keep the enrollment pipeline moving
Benefits
- Training Provided
- Flexible Schedule
- Opportunities to expand into recruiting
- Connecting candidates with lifetime benefits
- Mentorship
- Licensing guidance
- Ongoing professional development
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
