Virtual Customer Service Assistant
About The Position
AO is seeking motivated, service-oriented individuals to join our team as Remote Client Service Representatives. In this role, you'll work directly with clients who have requested information about their benefits, helping them understand their options while delivering exceptional customer service and ongoing support. Whether you're launching a new career or bringing experience in customer service, healthcare, hospitality, retail, education, or sales, we provide the comprehensive training, mentorship, and support needed to help you succeed. No prior insurance experience is required. For more than 70 years, AO has proudly served working families by providing supplemental life, accident, and health benefits to members of labor unions, credit unions, associations, and their families. As part of the Globe Life family of companies, we combine financial strength with a people-first culture that emphasizes mentorship, leadership development, and long-term career growth.
Requirements
- Must be at least 18 years of age
- Must be legally authorized to work in the United States
- Must be physically located within the United States
- Computer or laptop
- Reliable high-speed internet connection
- Webcam and microphone capability
- Quiet, professional workspace
- Strong communication and interpersonal skills
- Positive attitude and willingness to learn
- Commitment to outstanding customer service
- Self-motivation and strong work ethic
- Ability to work independently in a remote environment
- Adaptability and problem-solving abilities
- Professionalism and integrity
- Desire for continuous learning and career growth
Nice To Haves
- Customer Service
- Client Relations
- Retail
- Hospitality
- Healthcare
- Education
- Sales
- Administrative Support
- Call Center Operations
Responsibilities
- Meet with clients virtually through Zoom and phone appointments
- Answer questions regarding available benefits and coverage options
- Explain products and services clearly and professionally
- Assist clients with applications, enrollment, and policy updates
- Provide ongoing customer service and follow-up support
- Maintain accurate client records and documentation
- Build long-term client relationships through trust, professionalism, and responsive service
- Participate in virtual training and mentorship programs
- Attend leadership development workshops and coaching sessions
- Strengthen communication, customer service, and leadership skills
- Learn industry products, systems, and best practices
- Collaborate with a supportive remote team focused on shared success
Benefits
- 100% Remote Work
- Work from anywhere within the United States
- Flexible scheduling options
- No commuting
- Modern virtual work environment
- Weekly Pay & Performance Bonuses
- Weekly compensation
- Performance-based bonuses
- Leadership incentives
- Recognition programs
- Comprehensive Training & Mentorship
- Structured onboarding
- Weekly coaching and development
- Leadership mentorship
- Ongoing professional growth opportunities
- Career Advancement
- Performance-based promotions
- Clear leadership pathways
- Promotion from within
- Long-term management opportunities
- Medical reimbursement program for qualifying representatives
- Company-supported life insurance
- Residual income opportunities
- Union-supported work environment
- Leadership conferences and incentive travel
- Modern technology and virtual collaboration tools
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
