Customer Service Virtual Assistant
About The Position
We are looking for a friendly, patient, and reliable Bilingual Customer Support Virtual Assistant to join a wholesale furniture company serving customers through major online marketplaces. The ideal candidate will have previous customer service experience, strong communication skills in both English and Spanish, and a genuine ability to remain calm, helpful, and professional when assisting customers with their requests. The role is fairly straightforward but requires someone who is patient, detail-oriented, and comfortable handling customer calls and emails from start to finish.
Requirements
- Previous experience in customer service or a similar role.
- Bilingual in English and Spanish, both written and spoken.
- Excellent communication and listening skills.
- Friendly, patient, and empathetic personality.
- Ability to remain calm and professional when dealing with frustrated customers.
- Strong attention to detail.
- Organized and able to follow processes accurately.
- Comfortable handling both phone and email communication.
- Reliable and able to work independently in a remote environment.
- Comfortable learning and working with different software platforms.
Nice To Haves
- Experience with furniture, wholesale, e-commerce, or online marketplaces is a plus but is not required.
Responsibilities
- Handle incoming customer service calls and emails.
- Assist customers with requests for replacement furniture parts.
- Collect and verify customer and order information.
- Enter replacement part orders into ShipStation.
- Coordinate with the warehouse to ensure replacement orders are picked and packed.
- Generate shipping labels once replacement orders are ready.
- Track shipments and provide customers with tracking information.
- Notify customers when their replacement parts have shipped.
- Maintain accurate customer and order information.
- Provide friendly, professional, and timely customer service.
- Follow up on open customer requests and ensure issues are properly resolved.
Benefits
- Competitive compensation in USD
- 100% Remote Work
- Weekly Payments
- Paid Vacation Days
- Wellness Benefit Reimbursement
- Long-term Career Growth Opportunities
- Ongoing Support from the VirtDrop Team
- Access to a Strong Network of Clients and Professionals
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
