Virtual Customer Relations Specialist

AIL•Rockford, IL

1d•$80,000 - $100,000•Remote

About The Position

AO Globe Life is hiring for a fully remote, independent contractor role serving clients interested in supplemental benefits. The position is suited to people who are self-motivated, comfortable working independently, and interested in a service-focused, performance-based career. No prior insurance experience is required. Training, mentorship, licensing guidance, and ongoing professional development are provided. The specialist builds client relationships, helps clients explore benefit options, guides them through enrollment, and maintains digital documentation and follow-up communication. Client consultations are conducted virtually using Zoom. The opportunity is commission-based and performance-driven, not hourly or salaried. Compensation, licensing requirements, fees, and contractor terms may vary by state. Candidates must obtain the appropriate state Life & Health Insurance License before conducting licensed insurance activities; required pre-licensing coursework, examinations, and licensing requirements are at the candidate’s expense. The role is 100% remote and offers flexible hours, performance-based weekly pay, monthly and quarterly bonuses, a 3% equity opportunity for eligible team members, renewal-based income growth opportunities, and advancement pathways into leadership roles. Client interest is inbound; there is no cold calling.

Requirements

Be at least 18 years of age and legally eligible to work in the United States.
Be capable of obtaining required licensing and complete applicable state licensing requirements before conducting licensed insurance activities.
Complete required pre-licensing coursework and examinations at the candidate’s expense.
Be confident in virtual meetings and familiar with digital tools.
Be self-motivated, organized, coachable, and able to work independently.
Have strong communication and interpersonal skills.
Provide a computer or laptop, webcam, reliable high-speed internet, and a professional remote workspace.
Customer service experience is helpful but not required.
Have an interest in helping people and supporting a purpose-driven mission.

Responsibilities

Participate in ongoing mentorship, professional development, and team training.
Build lasting client relationships.
Help clients explore supplemental benefit options tailored to their needs.
Walk clients through enrollment clearly and professionally.
Maintain accurate digital documentation and manage follow-up communication.
Hold client consultations virtually using Zoom.
Deliver excellent, client-centered service.
Complete required training and participate in virtual meetings.
Obtain the appropriate state Life & Health Insurance License before conducting licensed insurance activities.