Virtual Customer Care Agent | Entry Level

Globe Life AIL - Lisa Russel • St. Louis, MO

14h • Remote

About The Position

As a Remote Customer Service Representative, you’ll connect with clients virtually, provide support and information regarding benefits and coverage options, and help deliver exceptional customer experiences. This role combines customer service, communication, and relationship-building in a fully remote environment with ongoing mentorship and professional development.

Requirements

• No prior experience required
• Strong communication and people skills
• Positive attitude and willingness to learn
• Self-motivated and dependable mindset
• Comfortable working independently in a remote setting
• Basic computer and virtual communication skills
• Be at least 18 years of age and legally eligible to work in the United States
• Provide their own computer/laptop, webcam, reliable high-speed internet, and professional remote workspace
• Complete required training and participate in virtual meetings
• Obtain the appropriate state Life & Health Insurance License before conducting licensed insurance activities
• Complete applicable pre-licensing coursework, examinations, and state licensing requirements at the candidate’s expense

Nice To Haves

• No prior insurance experience is required.

Responsibilities

• Communicate with clients through phone and Zoom appointments
• Provide professional support and benefits information
• Build and maintain positive client relationships
• Assist with scheduling appointments and client follow-up
• Participate in ongoing training and development programs
• Contribute to a supportive and collaborative remote team environment

Benefits

• Full Training & Mentorship Provided
• Weekly Pay plus performance-based bonuses
• Flexible Scheduling Options
• Leadership Development & Advancement Opportunities
• Health Insurance Reimbursement Program
• Incentive Trips, Recognition Programs & Performance Rewards
• Positive, team-oriented company culture

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed