VIRTUAL COLLEGE SUCCESS ADVISOR

Bottom Line•National, NV

40d•$44,300 - $54,700•Remote

About The Position

The Virtual Success Advisor is a national role supporting college students from first-generation and low-income backgrounds through Bottom Line’s virtual advising model. Reporting to the Senior Program Manager on the National Program Team, the advisor leads a hybrid approach that combines customized SMS content with live virtual sessions when a student needs more nuanced guidance. The advisor works with national and regional colleagues and coordinates with regional Success Coaches when in-person intervention is needed. The role provides responsive student support through messaging platforms, video calls, and live chats. Advisors coach students through milestones related to Bottom Line’s DEAL model (Degree, Employability, Affordability, Life Skills), help students address obstacles, support summer melt efforts, and connect students with campus and community resources. The position also requires documenting student progress and interactions in the student CRM, as well as supporting program events and other organizational needs. This is a fully virtual, full-time position requiring 40 hours per week. Work schedules are structured around student needs and may include evening and weekend hours, with schedules potentially flexing throughout the year. Travel is minimal, though occasional travel may be required for team gatherings, organizational events, or in-person student events. The position has no direct reports. The stated start date is November 2026. Compensation varies by location: $44,300 nationally, $49,000 in Chicago or Houston, $52,800 in Boston, and $54,700 in New York. Benefits are referenced through the employer’s benefits page, but specific benefits are not listed in the posting.

Requirements

Bachelor’s degree and work authorization.
1–2 years of related work experience.
Experience developing trusting relationships with students and coaching them toward goals.
Demonstrated ability to craft and customize messages that inspire action among first-generation college students.
Demonstrated commitment to Bottom Line’s mission, vision, and core values.

Nice To Haves

Fluency in a language other than English.
Experience with virtual student advising.

Responsibilities

Monitor student communications on messaging platforms, answer questions, and provide more individualized support when automated chatbot assistance is insufficient.
Offer live virtual support through video calls and live chats.
Coach students through milestones under Bottom Line’s DEAL model, including enrolling in classes, paying semester balances, creating professional resumes, and completing financial aid applications.
Coach students in addressing school-year obstacles by building self-advocacy and resourcefulness skills, and communicate with school offices to advocate for students when needed.
Support summer melt efforts, including helping students resolve financial aid issues, pay fall balances or create payment plans, complete housing, meal, and transportation forms, and access work study and other campus resources.
Coordinate with regional Success Coaches when in-person intervention is needed, including campus advocacy, crisis navigation, and community support, and document handoffs in Salesforce.
Provide responsive support through a communal advising model combining technology and live virtual support.
Track and record student progress using quantitative and qualitative measures.
Enter data and meeting notes into the CRM within two business days of a student interaction or status change.
Maintain accurate student contact information in the student CRM.
Represent the Bottom Line brand positively and take actions to increase brand awareness in the community.
Support planning and staffing program events, including recruitment presentations, Recognition Night, and career events.
Provide additional program support as assigned by the supervisor.