Virtual Clinical Educator

Inizio Engage•Yardley, PA

3d•$25 - $47•Remote

About The Position

Inizio Engage is hiring a Virtual Clinical Educator to provide virtual or telephonic, non-promotional disease-state education and support to identified patients, caregivers, healthcare professionals, and their staff. The educator represents a biotechnology client and delivers services in accordance with client procedures, company standards, and direction from the Clinical Manager. The role includes providing therapy and medical-device education, presenting virtual programs, supporting medication adherence, helping customers access educational seminars and community resources, and collecting demographic and service-related information. The educator is expected to provide high-quality customer service, use approved materials and scripts, maintain customer relationships, complete administrative tasks and required training, and comply with company and client policies. The position requires a current U.S. RN license and reliable high-speed home internet, as well as a quiet, separate home office space.

Requirements

Current U.S. RN license.
Associate degree, bachelor's degree, BSN, or equivalent work-related experience.
Effective and professional communication skills.
Excellent interpersonal skills, a pleasant telephone manner, and an articulate phone voice.
Competency with call center telephone technology.
Demonstrable organizational skills.
Self-starter with high personal motivation.
Ability to manage multiple tasks.
Evidence of continual professional development and a desire to regularly update professional knowledge.
Stable, reliable, high-speed home internet.
A designated, separate home office space that is quiet and away from distractions.

Nice To Haves

Preferred minimum of 3 years’ experience working in a specific disease state or related field.

Responsibilities

Provide inbound or outbound, non-promotional disease-state educational support to identified customers as directed by the client company.
Provide therapy and medical-device education, including supplemental injection, infusion, or inhalation training and technique support.
Present virtual educational programs to healthcare professionals, patients, caregivers, and other identified customers in accordance with client procedures.
Participate in frequent meetings and calls without disruption or disconnection.
Conduct outbound medication-adherence support for patients and caregivers.
Enroll patients and caregivers in educational seminars or provide resources to help them find local community resources or centers of care.
Collect demographic data and disposition information for product, sample, reimbursement-service, and literature fulfillment.
Maintain excellent quality and customer service while following program talking points or scripts and using applicable live video conferencing software or client-specific websites.
Use only approved materials provided by Inizio or the client, without changing, copying, or distributing them.
Attend and complete required training courses and competency assessments to the required standard and within the specified timeframe.
Develop and strengthen relationships with key customers.
Facilitate the development and provision of services across multiple healthcare sectors as determined by the client or Inizio.
Consider new and innovative approaches that could develop partnership opportunities.
Complete required administrative responsibilities in a timely manner, including computer updates, activity reports, emails, and time reporting.
Attend local and national meetings or conferences as required to stay informed and exchange knowledge and experience within the Patient Solutions team.
Maintain company equipment and materials in accordance with company instructions.
Comply with Inizio and client policies and procedures.
Perform other duties as requested.