Virtual Clinical Educator

Inizio Engage•Yardley, PA

3d•$24 - $44•Remote

About The Position

Inizio Engage is hiring a Virtual Clinical Educator to provide virtual or telephonic educational support to identified patients, caregivers, healthcare professionals, and their staff in primary care or specialist settings. The educator delivers non-promotional disease-state education and therapy or medical-device education, including supplemental injection training or technique support, in accordance with client procedures and applicable company standards. The role includes presenting virtual educational programs, supporting medication adherence, enrolling patients and caregivers in educational seminars, and helping them locate relevant community resources or centers of care. The educator collects demographic and service-related information, maintains quality and customer service standards, uses only approved materials, completes required training and competency assessments, and develops relationships with customers. The position also involves administrative reporting, attending meetings or conferences as required, maintaining company equipment, and complying with Inizio and client policies and procedures.

Requirements

Current US RN license.
Associate degree, bachelor's degree, BSN, or equivalent work-related experience.
Previous experience working in a pharmaceutical virtual call-center environment is required.
Effective and professional communication skills.
Ability to join frequent meetings and calls without disruption or disconnecting.
Excellent interpersonal skills, a pleasant telephone manner, and an articulate phone voice.
Competency with call-center telephone technology.
Demonstrable organizational skills.
Self-starter with high personal motivation.
Ability to manage multiple tasks.
Evidence of continual professional development and a desire to regularly update professional knowledge.
Stable, reliable, high-speed home internet.
A designated, separate home-office space that is quiet and away from distractions.

Responsibilities

Provide inbound and outbound non-promotional disease-state educational support to identified customers as directed by the client company.
Provide therapy and/or medical-device product education, including supplemental injection training or technique support.
Present virtual educational programs to healthcare professionals, patients, caregivers, or other identified customers in accordance with client procedures.
Conduct inbound and outbound medication-adherence support for patients and/or caregivers.
Enroll patients or caregivers in educational seminars and provide resources to help them find local community resources or centers of care.
Collect demographic data and dispositions for product, sample, reimbursement-service, and literature fulfillment.
Maintain excellent quality and customer service while following program talking points or scripts and using live video-conferencing software or client-specific websites as applicable.
Use only approved materials provided by Inizio or the client, without changing, copying, or distributing them.
Attend and complete required training courses and competency assessments to the required standard and within specified timeframes.
Develop and strengthen relationships with key customers.
Facilitate the development and provision of services across multiple healthcare sectors as determined by the client or Inizio.
Consider new approaches that may develop partnership opportunities.
Complete administrative responsibilities in a timely manner, including computer updates, activity reports, emails, and time reporting.
Attend local and national meetings and/or conferences as required to stay current on plans, activities, and developments and exchange knowledge within the Patient Solutions team.
Maintain company equipment and materials in accordance with company instructions.
Comply with Inizio and client policies and procedures.
Perform other duties as requested.