Virtual Client Solutions Specialist – Remote Customer Service
About The Position
AO is seeking motivated, people-focused professionals to join our growing team as Virtual Client Solutions Specialists. In this role, you'll connect with individuals and families who have requested information about available supplemental benefits, help them understand their options, and provide professional support throughout the process. AO is part of the American Income Division of Globe Life and has a long history of serving working families, union members, associations, and their families. Our representatives help clients understand supplemental benefit and financial protection options while providing ongoing service and support. Since 2020, our organization has operated in a fully virtual environment, allowing representatives to build careers from home while remaining connected through modern technology, structured training, mentorship, and team collaboration. Our culture emphasizes service, integrity, professional development, accountability, and performance-based growth.
Requirements
- Be at least 18 years of age
- Be legally authorized to work in the United States
- Be physically located within the United States
- Have access to a computer or laptop
- Maintain reliable high-speed internet
- Have webcam and microphone capability
- Maintain a quiet, professional workspace
- Be comfortable meeting and communicating with clients virtually
- Be willing to participate in required training and development
- Excellent verbal and written communication skills
- Strong active listening abilities
- Customer-focused and solutions-oriented mindset
- Positive, professional demeanor
- Strong interpersonal and relationship-building skills
- Self-motivation and personal accountability
- Effective organization and time management
- Attention to detail and follow-through
- Adaptability and problem-solving abilities
- Ability to work independently from home
- Comfort communicating through Zoom and other virtual platforms
- Coachability and willingness to learn
- High standards of professionalism and integrity
Nice To Haves
- Customer Service
- Client Relations
- Member Services
- Healthcare
- Hospitality
- Retail
- Education
- Administrative Support
- Call Center Operations
- Account Management
- Sales
- Leadership or Management
Responsibilities
- Meet with clients virtually through Zoom and phone appointments
- Connect with clients who have requested information regarding available benefits
- Identify individual and family needs through thoughtful conversations
- Explain benefit programs and coverage options clearly and professionally
- Answer questions and provide solution-focused guidance
- Assist clients with applications, enrollment, and benefit updates
- Provide ongoing customer service and follow-up support
- Maintain accurate client records and documentation
- Build long-term relationships through professionalism, reliability, and consistent communication
- Participate in structured virtual onboarding and training
- Attend ongoing coaching and professional development sessions
- Learn industry products, systems, and best practices
- Strengthen communication, presentation, and problem-solving skills
- Collaborate with a supportive remote team
- Receive mentorship from experienced leaders
- Develop skills that can prepare you for future leadership opportunities
Benefits
- Company-supported life insurance
- Medical reimbursement program
- Residual income opportunities
- Leadership development programs
- Professional conferences and development events
- Company-sponsored incentive travel opportunities
- Performance recognition programs
- Modern virtual business systems and technology
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
