Virtual Center Universal Banker

Core Bank•Omaha, NE

2d•Onsite

About The Position

This is a full-time Universal Banker position in our Virtual Center Department, located on-site at our Headquarters building in Omaha, NE. The Virtual Center operates from 7:30 am - 7:00 pm Monday-Friday, and 9:00 am - 4:00 pm on Saturdays. Core Bank is seeking a talented, hardworking, and detail-oriented individual. Depending on experience, a Universal Banker, Universal Banker II, or Sr. Universal Banker may be hired. Universal Bankers at Core Bank are passionate about offering customers a delightful and surprising banking experience while handling all incoming internal and external customer calls to the bank.

Requirements

High school diploma or equivalent required
Strong customer service, communication and problem solving skills
Proficient computer skills
Basic math skills
Knowledge of telephone and business etiquette
Basic PC operation - understanding of Microsoft Office and Internet
Basic telephone system operation

Nice To Haves

Previous banking experience preferred, but not required

Responsibilities

Answer incoming calls, by the third ring, and emails professionally with a Customer Obsession attitude while following the retail non-negotiables of customer experience.
Operate and properly handle customer inquiries through an Interactive Teller Machine (ITM).
Provide information or make appropriate referrals in response to external and internal inquiries about bank wide products and services.
Opening, closing and performing maintenance on accounts.
Building relationships with customers by identifying needs and offering solutions.
Providing accurate information to customers based on product and service knowledge and understanding of the banking industry.
Offer Electronic Banking (Online, Mobile, Bill Pay, Banker on the Go), Phone-A-Bank and Online Account Origination support.
Participating in training and development programs.
Upholding the Bank's image through a professional presence.
Complying with all applicable policies, laws, and regulations.
Performing additional clerical duties such as offering support through a service help desk for internal and external business partners.