Virtual Banker

Republic Bank•St. Petersburg, FL

13h

About The Position

The Virtual Banker provides a distinctive customer experience through video interaction. The role delivers exceptional customer service, accurately performs a range of banking transactions, and educates customers about technology. The associate follows departmental policies and procedures and manages risk to protect clients and the Bank. The position may require travel between Republic Banking facilities, including occasional out-of-town travel, and a flexible schedule that may include evenings, weekends, or overtime.

Requirements

At least one year of customer service experience.
Ability to work efficiently across two operating systems simultaneously.
Strong core technology skills and the ability to quickly learn and effectively use new technology.
Fluency in English, including speaking, reading, writing, comprehension, and communication.
High energy level and strong sense of urgency.
Self-motivated and able to work in a fast-paced team environment.
Well organized and able to multitask.
Effective communication, decision-making, and problem-solving skills.
Comfort with being on camera while serving clients.
Ability to meet the physical demands of the role, including regularly sitting, using hands, and talking or hearing; frequently standing or walking; occasionally reaching and lifting or moving up to 10 pounds; and using close and distance vision.
Authorization to work for any employer in the United States; the employer is unable to sponsor or take over sponsorship of an employment visa.

Nice To Haves

Bank teller experience is preferred.
Fluency in Spanish, including speaking, reading, writing, comprehension, and communication, is preferred.

Responsibilities

Greet clients promptly and professionally.
Use bank resources, procedure manuals, and reference materials to independently respond to client inquiries.
Process Interactive Teller Machine (ITM) transactions through video interaction efficiently and accurately, providing quality customer service and building customer loyalty.
Promote and explain ITM technology and ATM functionality to ITM clients and Republic Bank associates.
Provide ITM customer service, including complex and high-risk transactions such as making hold decisions, address changes, check reorders, PIN resets, check-card limit increases, and reviewing and cashing checks within set limits.
Balance daily transactions and verify cash totals while meeting Republic’s performance standards.
Stay current on bank products and services to resolve inquiries and offer solutions that support client relationships.
Maintain confidentiality of client account information.
Maintain a high level of working knowledge of TellerNow and Network Manager systems.
Follow Republic Bank security procedures.
Adhere to scheduled shift start and break times to optimize availability.
Maintain working knowledge of applicable compliance requirements, learn new regulations, and assist with implementation when required.
Model and foster behaviors that support the Bank’s values and corporate culture, including trust, cooperation, accountability, and dedication.
Perform other duties and projects as assigned.