Virtual Case Manager (Special Education)

Tutor Me Education

11h•Remote

About The Position

Tutor Me Education is looking for an outstanding communicator and relationship manager to serve as the primary point of contact for families, students, and instructors in our Special Education Tutoring program. This role is about case management, not instruction — you'll be the calm, organized, professional voice that keeps families informed, schedules running smoothly, and everyone feeling taken care of. Strong candidates from customer service, account management, hospitality, or virtual operations backgrounds are encouraged to apply as long as they have some educational experience.

Requirements

Excellent verbal and written English communication skills — required, and heavily assessed in our interview process
Reliable high-speed internet, a working webcam, and a headset/microphone for virtual meetings
Comfortable learning and using multiple software platforms (Google Workspace/Microsoft Office required; scheduling and CRM tools trained on the job)
Strong organizational skills and ability to manage multiple priorities independently
Some experience in an educational setting required (school, tutoring, or similar)

Nice To Haves

Special education experience strongly preferred. Direct experience with IEPs, 504 plans, or students with disabilities is a significant advantage and will be weighted favorably.
Candidates with strong general education or tutoring experience — and exceptional performance on 1-3 above — will also be considered.
All candidates should be ready to build fluency with IEP/504 basics, academic frameworks, and case management systems.
Prior experience in a remote/virtual role strongly preferred
Customer service, account management, or client-facing experience preferred
Bachelor's degree preferred, not required
Bilingual English/Spanish a plus

Responsibilities

Serve as the primary relationship manager for a caseload of families — building trust, answering questions, and being their go-to contact
Conduct intake calls with new families and set expectations clearly and confidently
Build and manage class schedules across multiple students, teachers, and platforms
Communicate proactively with families about scheduling, progress, and any concerns — via phone, video, and written correspondence
Monitor student progress and flag concerns to the appropriate specialist
Coordinate with instructors to ensure sessions run smoothly
Navigate multiple software systems daily (scheduling platforms, spreadsheets, video conferencing, CRM/case management tools) without missing a beat
Represent Tutor Me Education professionally in every interaction — you are often the face of the company to our families
Support basic oversight of IEP/504 accommodation compliance (full training provided — deep SPED expertise not required)