About The Position

The Virtual Care Nurse works with a patient care delivery team and serves as a resource for remote patient care. The role coordinates timely, safe, and effective care using technical, organizational, and critical-thinking skills. The nurse coordinates patient care in a hybrid and remote capacity, working in the Command Center as well as in patients’ homes. Work includes screening, triage, and managing a multidisciplinary team to support safe, timely, and quality care. The position requires comprehensive nursing knowledge and advanced communication skills to work closely with customers, physicians, and leaders.

Requirements

  • Graduate of an accredited nursing program.
  • CA State RN license.
  • American Red Cross (ARC) or American Heart Association (AHA) Advanced Cardiovascular Life Support (ACLS) certification; expiration date must be more than 60 days from hire date.
  • ANCC Specialty Certification; external hires have one year to obtain it.
  • At least 3 years of acute care nursing experience in a specialty area, including 1 year of virtual care nursing and/or nursing informatics experience.

Nice To Haves

  • Bachelor of Science in Nursing or higher degree preferred.
  • 3 years of acute care nursing experience in critical care preferred.
  • 1 year of charge or supervisory experience preferred.
  • For internal candidates, 1 year of experience as Clinical Nurse III at CSMC preferred.

Responsibilities

  • Develop collaborative workflows, policies, protocols, and guidelines with the virtual care team and service provider network to support safe, reliable, high-quality, evidence-based care.
  • Assign activities or tasks related to patient care while remaining accountable for outcomes and responsible for nursing care delivery.
  • Collaborate with bedside staff, physicians, and interdisciplinary teams to coordinate patient care and support clinical decision-making.
  • Facilitate parts of the admission and discharge process, including patient intake, care coordination, and patient education.
  • Educate patients and families about care plans, treatments, medications, and discharge instructions.
  • Screen and triage patients and manage a multidisciplinary team to support safe, timely, and quality care.

Benefits

  • Employee Referral Bonus; see the company website for details.
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