Virtual Branch Representative

Salal Credit Union•Seattle, WA

6d•$23 - $26•Remote

About The Position

Salal Credit Union is hiring a Virtual Branch Representative for its call center team. The role helps members manage their money without traveling to a branch by accurately completing requests, processing transactions, and resolving inquiries on each call while providing exceptional service. The position can be performed fully remotely and requires a schedule of 9:00 a.m.–5:30 p.m. Pacific Time, plus a rotating Saturday schedule of 10:00 a.m.–2:00 p.m. The role involves answering incoming member calls, following policies and procedures to protect personal and account information, and building member trust and long-term relationships. The listed salary range is $20.82–$29.14 per hour, depending on experience; the anticipated offer range is $23.25–$25.75 per hour. The position may also earn monthly performance-based bonus compensation.

Requirements

1–2 years of retail banking or call center experience.
Ability to build sustainable relationships and trust with members through open, eager-to-assist communication.
Excellent customer service skills and a desire to make banking easier for members.
Willingness and enthusiasm to learn about Salal’s products and services.
Ability to work 9:00 a.m.–5:30 p.m. Pacific Time and a rotating Saturday schedule of 10:00 a.m.–2:00 p.m.

Responsibilities

Answer incoming calls from members in a call center environment.
Accurately complete member requests and process transactions.
Resolve member inquiries on every call while providing exceptional customer service.
Adhere closely to policies and procedures to protect members’ personal and account information.
Build trust and encourage long-term relationships with members through helpful communication.

Benefits

Potential monthly performance-based bonus compensation.
Healthcare benefits, including health, dental, and vision insurance.
High-deductible plan options include a health savings account (HSA) with annual company-paid contributions.
15 days of vacation.
12 days of sick time.
Two floating holidays per year, eligible for use after 90 days of employment.
Paid holidays in accordance with the Federal Reserve calendar.
Tuition reimbursement.
401(k) plan with pre-tax and Roth options, including company matching after six months of employment.
Charitable contribution matching.
Monthly transportation subsidy for qualifying employees.
Company-paid life, AD&D, and long-term disability insurance.
Additional voluntary insurance options paid for by the employee.