Virtual Branch Manager

Emprise Bank 2•Wichita, KS

8h•Remote

About The Position

At Emprise Bank, everything we do is focused on empowering the neighborhoods, businesses, and people in our communities to thrive. We proudly work to provide extraordinary customer service and products to help our customers achieve their goals. We are currently seeking a Virtual Branch Manager to join our Retail team. The Virtual Branch Manager is responsible for managing people, customer experience, sales management and the support of virtual and digital capabilities.

Requirements

Problem resolution and analytical skills
Strong attention to detail and time management skills
Exemplary customer service experience
Confident and articulate communications skills
Initiative and strong work ethic
Ability to coordinate multiple tasks and priorities with successful completion
Ability to effectively build and maintain relationships with Emprise associates, external partners, and professional contacts
Proficient in utilizing various software tools, mobile devices, and virtual communication platforms for effective workflow and collaboration.
An understanding of and commitment to our values
Attitude and aptitude to engage in continuous development
Bachelors degree required or level of education, that together with industry experience enables the applicant to meet the job requirements
3+ years of management or leadership experience in financial services
2+ years of experience with customer based digital platforms
Proficiency with large server based applications and typical desktop software

Nice To Haves

Proven experience in virtual banking operations with a focus on video and ITM transactions is preferred

Responsibilities

Coach and mentor team members to be proficient in their job role and successful in reaching their career goals.
Foster a positive and collaborative work environment, promoting teamwork and professional growth within the virtual banking team
Lead team to deliver an exceptional customer experience according to benchmark standards through multiple channels, including, voice, text and video
Review and monitor multiple dashboards, reports and surveys to identify behavior trends, product gaps, and friction points to improve and grow customer digital banking relationships
Coach team to identify new prospects and drive expansion of customer relationships by understanding customer financial goals and priorities and discussing relevant solutions
Ensure team demonstrates an up-to-date and comprehensive knowledge of all bank products, services, policies, and procedures
Responsible for monitoring fraud and mitigating risk associated with digital applications
Recommend changes needed to improve processes, systems, organizational capability/ capacity, and customer satisfaction