Virtual Assistant

Deployed Philippines

5d•Remote

About The Position

We are seeking a proactive and organized Virtual Assistant to provide comprehensive support to our client. This role involves lead generation support, e-commerce and ERP system management, and executive assistant duties. The ideal candidate will be the client's right hand, proactively managing organizational tasks and ensuring smooth operations. This is a flexible work arrangement position with core hours from Monday to Friday, 8:00 am to 5:00 pm UK time, requiring nine hours of work per day.

Requirements

3–5 years experience in a similar role preferred (open to younger, hungry, competent candidates).
Experience with e-commerce platforms (eBay, Amazon, or similar) principles are transferable.
Background in lead generation, CRM management, and administrative support.
Familiarity with ERP systems is a plus.

Nice To Haves

Experience with Pipedrive CRM.
Experience with Reuse OS ERP system.

Responsibilities

Manage inbound leads from website, email, and landing pages.
Respond to leads with preset qualification questions via email.
Pre-qualify leads and pass qualified opportunities to the sales team.
Manage lead tracking and CRM entries.
Maintain lead records and follow-up workflows.
Process eBay sales orders and log them into the ERP system (Reuse OS).
Allocate inventory for sold items.
Book UPS shipments and generate shipping labels.
Email pick lists and shipping labels to the goods-out team.
Update eBay SKU quantities after sales.
Coordinate with the warehouse team on order fulfillment.
Manage email, filtering, prioritizing, and drafting replies for standard inquiries.
Schedule meetings, check availability, and manage bookings.
Assist with administrative tasks, such as coordinating staff contract updates.
Draft email responses for common requests and escalate complex ones.
Handle ad-hoc admin tasks to free up the client's time.
Proactively manage organizational tasks and keep things moving.