Virtual Assistant / Member Success Assistant

The Professional Builder

3d•Remote

About The Position

The Professional Builder is seeking a sharp, reliable, and detail-focused Virtual Assistant / Member Success Assistant to support their Delivery and Member Success team. This role is ideal for someone who excels at organization, enjoys making tasks easier for others, improving systems, and ensuring no detail is overlooked. The position operates behind the scenes to ensure the smooth functioning of coaches, members, workshops, calls, follow-ups, and internal processes. This role offers the opportunity to build operational confidence within a rapidly growing global coaching company, providing insights into high-performance coaching, member journey management, system scalability, and the impact of administrative support on the member experience. The role emphasizes trust, proactive thinking, and long-term growth potential for the right individual who demonstrates organization, calmness under pressure, proactivity, and consistency.

Requirements

Strong written and verbal English skills
Highly organized and detail-oriented
Ability to follow through without constant supervision
Punctual, reliable, and consistent
Ability to work independently in a fast-paced remote environment
Comfortable following SOPs and suggesting system improvements
Resourceful, proactive, and willing to share ideas
Ability to manage multiple tasks without errors
Proficiency with tools such as Google Workspace, Slack, Zoom, CRM systems, spreadsheets, and task management platforms
Desire for more than basic task completion; takes pride in dependability, forward-thinking, and improving processes

Responsibilities

Support coaches with day-to-day admin and member success tasks
Send session notes, reminders, resources, and follow-ups on time
Assist with onboarding new members and guiding them to key resources
Track member engagement, workshop attendance, renewals, and important updates
Maintain organized reports, dashboards, folders, and internal documentation
Adhere to Standard Operating Procedures (SOPs) and suggest improvements
Communicate effectively with coaches, members, and the internal team
Help ensure workshops, calls, and member interactions run smoothly

Benefits

Full-time remote contractor opportunity
Clear pay progression with growth potential
Full training and support in company systems and processes
Exposure to a global coaching company's operations
Access to high-level training and growth frameworks
Remote working flexibility
Supportive but direct team culture
Wellbeing and development support (physical fitness/wellbeing allowance, performance-based bonus opportunities, vision funds or personal development support may be available)
Long-term growth opportunities within the company
A+ Go Getter culture