VIP Support Technician - Onsite in Lisle, IL
About The Position
NTT DATA is seeking a customer-focused VIP Support Technician to provide white-glove onsite technology support to executive leadership and VIP end users in Lisle, Illinois. This is a fully onsite role, Monday through Friday, with a schedule of either 7 a.m.–4 p.m. or 8 a.m.–5 p.m. CST. The technician is expected to take ownership of support issues from initial contact through resolution, communicate proactively, respond with urgency, and provide an exceptional executive support experience. The role supports Microsoft Windows environments and business applications, along with desktop and mobile hardware, peripherals, and conferencing technologies. The technician coordinates with internal support teams and vendors, documents service activity, identifies recurring issues, and builds trusted relationships with executive stakeholders through professional communication and customer service.
Requirements
- At least 5 years of desktop support, executive support, VIP support, and/or end-user support experience.
- Strong experience supporting Microsoft Windows operating systems and enterprise desktop environments.
- Experience supporting hardware, software, mobile devices, and peripherals.
- Excellent troubleshooting, analytical, and problem-solving skills.
- Exceptional verbal and written communication skills.
- Strong customer service orientation and ability to work effectively with senior leaders and executives.
- Ability to manage multiple priorities in a fast-paced environment.
- Ability to take ownership of issues and ensure resolution and client satisfaction.
- Ability to work independently while collaborating effectively across teams.
- High school diploma or equivalent.
Nice To Haves
- Previous experience providing executive, VIP, or C-suite support in a white-glove environment.
- Experience supporting macOS devices and Apple ecosystems.
- Strong knowledge of Microsoft 365, Teams, Outlook, and collaboration technologies.
- Experience supporting conference rooms, video conferencing, and executive meeting technologies.
- Outstanding follow-through and demonstrated commitment to customer satisfaction.
- Professional, personable, and adaptable demeanor, including the ability to accommodate executive schedules and evolving business needs.
- Experience in environments where responsiveness, discretion, confidentiality, and exceptional customer service are critical.
- Track record of building trust with executive stakeholders through consistent, exceptional support.
- A+ Certification or equivalent technical skill set.
Responsibilities
- Provide white-glove onsite technical support to executives and VIP users.
- Serve as a trusted technology partner and help ensure a seamless, positive end-user experience.
- Own incidents, requests, and service issues through complete resolution.
- Provide timely follow-up and proactive communication about issue status.
- Prioritize executive and VIP support requests with urgency and professionalism.
- Troubleshoot and resolve hardware, software, operating system, mobile device, and peripheral issues.
- Support desktops, laptops, printers, docking stations, mobile devices, conferencing technologies, and related equipment.
- Provide hands-on support for Microsoft Windows environments and business applications.
- Coordinate with internal support teams and vendors to expedite issue resolution.
- Identify recurring technical issues and recommend improvements to enhance the user experience.
- Document support activities and maintain accurate service records.
- Build strong relationships with executive stakeholders through customer service and communication.
Benefits
- Medical, dental, and vision insurance with an employer contribution
- Flexible spending or health savings account
- Life and AD&D insurance
- Short- and long-term disability coverage
- Paid time off
- Employee assistance
- 401(k) program with company match
- Additional voluntary or legally required benefits
- The position may be eligible for incentive compensation based on individual and/or company performance.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
