VIP Services Representative - Vip Services
About The Position
Under the direction of the Manager – VIP Services offers exceptional personalized service to guests in our high end areas. Provides a number of services, including concierge services and caters to a wide variety of requests from guests. Delivers and maintains a maximum level of service. Balances multiple priorities simultaneously and meets deadlines, often in stressful and high-pressure situations. Assign guest accommodations in accordance with current procedures. Create envelopes and Guest Keys ; Other duties may apply when requested via host Maintain open communication with VIP Services Representatives and VIP Check-In Agents and Managers to ensure our guest experience is seamless. Thoroughly understand and adhere to proper preregistration, pre-approved Butler list credit, applying comps check-cashing, and cash handling policies and procedures. Keeps informed of all new developments within the department. Checking out any vacant and clean (due out) rooms and changing statuses of rooms in the rack. Running alert date reports Ensure Lounge Space and Front desk Area are maintained Reviewing out-of-order and off-market rooms on a daily basis for validity. Answering incoming phone calls and responding to guest requests. Offering bell assistance to each guest upon arrival & departure and running applicable reports to verify correct room rates. Contributes to company-wide communication and best practices. Handle assigned bank properly and performs account postings. Maintain knowledge of hotel occupancy status, special events, in-house groups and other situations affecting the reception desk's daily operation. Accept same day and advance reservations as required. Process guest accounts upon check-out in an efficient and accurate manor. Coordinate with IRD team members to make sure our Coffee, Tea and Snack Credenza is stocked and maintained. Serve our guests in a timely manner should they want a beverage or snack. Works with safety as a priority, and follows department and company safety standards. Maintains relevant knowledge of industry through continuing education and training. Performs any other job-related duties as assigned.
Requirements
- High School Diploma or equivalent education required.
- 5 years or more front desk/hotel experience required or an equivalent combination of education and/or experience.
- Ability to work flexible schedules, including nights, weekends, and holidays as required.
- Must possess strong mathematical skills specific to position responsibilities.
Nice To Haves
- Bachelor’s degree preferred.
Responsibilities
- Offers exceptional personalized service to guests in high-end areas.
- Provides concierge services and caters to a wide variety of guest requests.
- Delivers and maintains a maximum level of service.
- Balances multiple priorities simultaneously and meets deadlines, often in stressful and high-pressure situations.
- Assigns guest accommodations in accordance with current procedures.
- Creates envelopes and Guest Keys.
- Maintains open communication with VIP Services Representatives and VIP Check-In Agents and Managers to ensure a seamless guest experience.
- Adheres to proper preregistration, pre-approved Butler list credit, applying comps check-cashing, and cash handling policies and procedures.
- Keeps informed of all new developments within the department.
- Checks out vacant and clean rooms and changes statuses of rooms in the rack.
- Runs alert date reports.
- Ensures Lounge Space and Front desk Area are maintained.
- Reviews out-of-order and off-market rooms on a daily basis for validity.
- Answers incoming phone calls and responds to guest requests.
- Offers bell assistance to each guest upon arrival & departure.
- Runs applicable reports to verify correct room rates.
- Contributes to company-wide communication and best practices.
- Handles assigned bank properly and performs account postings.
- Maintains knowledge of hotel occupancy status, special events, in-house groups and other situations affecting the reception desk's daily operation.
- Accepts same day and advance reservations as required.
- Processes guest accounts upon check-out in an efficient and accurate manner.
- Coordinates with IRD team members to ensure Coffee, Tea and Snack Credenza is stocked and maintained.
- Serves guests in a timely manner for beverages or snacks.
- Works with safety as a priority and follows department and company safety standards.
- Maintains relevant knowledge of the industry through continuing education and training.
- Performs any other job-related duties as assigned.
Benefits
- Comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
