VIP Services Specialist
About The Position
Enthusiastically answering all calls made to property and communicating with guests and departments to best answer the questions and concerns of callers. Promotes superior guest service. Maintains, and perpetuates a positive organizational culture according to the principles of the Spirit of Tâlícn and the Core Values of ilani. Communicates effectively and efficiently with callers and other departments within the company. Answers questions regarding the property, departments, promotions, events, etc. Actively promotes the property and events to encourage guests to initiate or continue visitation. Resolves caller issues/concerns and works directly with Player Development Supervisor to receive guidance when necessary. Performs other related duties as assigned. Located on the Cowlitz Reservation in Ridgefield, Washington, ilani, is the Pacific Northwest’s premier gaming, dining, entertainment and meeting destination. With nearly 400,000 total square feet, ilani includes more than 100,000 square feet of gaming space with nearly 3,000 slots and 75 gaming tables; 22 different restaurants, bars and retail outlets; and a 2,500-seat meeting and entertainment venue hosting nationally recognized performances.
Requirements
- High School diploma or equivalent
- One year of Call Center, Marketing, Special Event, Hotel Operations, Box Office Operations or related guest service experience
- Excellent interpersonal skills with an ability to foster a supportive and enabling team environment
- Intermediate typing skills
- Strong communication skills
- Basic knowledge of Microsoft Office Suite
- Must be able to work various shifts and flexible hours
- Must be willing to work in a smoking environment
- Must be willing to adhere to company health and safety measures
Responsibilities
- Answering all calls made to property
- Communicating with guests and departments to best answer the questions and concerns of callers
- Promoting superior guest service
- Maintaining and perpetuating a positive organizational culture
- Communicating effectively and efficiently with callers and other departments
- Answering questions regarding the property, departments, promotions, and events
- Actively promoting the property and events to encourage guests to initiate or continue visitation
- Resolving caller issues/concerns
- Working directly with Player Development Supervisor to receive guidance when necessary
- Performing other related duties as assigned
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What This Job Offers
Career Level
Entry Level
Education Level
High school or GED
