VIP Representative

Rio Las Vegas • Rio Las Vegas, NV

6d • Onsite

About The Position

The VIP Guest Services Representative is responsible for providing exceptional personalized service and ensuring all guest needs are met promptly and efficiently. This role involves assisting high-level casino guests from arrival to departure, aiming to exceed their expectations. The representative must possess knowledge of all hotel/casino facilities, services, special events, and local attractions. A key aspect of the role is initiating and engaging in professional and friendly conversations while maintaining strict confidentiality.

Requirements

• Must be 18 years of age or older.
• High school graduate or equivalent is required.
• Strong Interpersonal and communication skills.
• Proficient in a second language would be beneficial.
• Self-starter with strong problem solving ability.
• 6 months experience in basic computer knowledge.
• Excellent oral and written communication in English.
• Must be able to tolerate secondary smoke.
• Must be able to complete several tasks at once with accuracy.
• Must be able to stand for entire shift (an average 8-hour shift).

Nice To Haves

• One year experience in front desk or guest service field.

Responsibilities

• Check-in Rio Rewards guests demonstrating VIP Service Standards and Assessment form requirements.
• Greet high level guests as they enter Registration, offer refreshments, engage in non-business related questions and expedite guest service processes.
• Distribute mail and information noted in the system as directed by Management.
• Input same day room reservations via telephone/casino personnel, gathering relative information and obtaining all information from appropriate casino personnel when necessary.
• Answer phones and assist with guest questions.
• Provide concierge services for guests as requested and keep accurate logs of same. Reservations may include spa appointments, shows, dinner, etc.
• Arrange transportation and maintain appropriate log.
• Prepare VIP arrival list and block rooms as they become available.
• Ensure guest information (i.e.: address, phone, guest profiles and preferences) is updated and accurate at all times.
• Settle accounts upon check-out to the correct folio in accordance with comp criteria and casino host input.
• Maintain cleanliness of Registration area and report maintenance issues as they arise.
• Assist with special projects when time permits.
• Perform all other job duties as assigned.

Benefits

• Rio Las Vegas is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Rio Las Vegas makes hiring decisions based solely on qualifications, merit, and business needs at the time.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED