VIP Services Manager - Luxor

MGM Resorts International • Hempfield Township, PA

2d • Onsite

About The Position

Lead the team behind unforgettable VIP experiences. As the Casino VIP Services Manager, you’ll be at the center of luxury hospitality, overseeing daily operations while inspiring a high-performing team dedicated to delivering exceptional service to our most valued guests. This is an opportunity to lead with impact, build strong relationships, and create memorable moments in a fast-paced, high-energy environment. If you thrive on leadership, service excellence, and elevating the guest experience, we’d love to connect with you.

Requirements

• 2+ years of prior relevant leadership experience in hospitality or a related guest service environment
• Flexibility to work varied shifts, including weekends and holidays
• Must be 21 years of age or older

Responsibilities

• Oversees daily operations of the Supervisors and Coordinators to include assisting with implementation and maintenance of operational procedures for quality and quantity standards to ensure excellent service to every guest
• Identifies and resolves inefficiencies/concerns that effect the Casino VIP Services operation.
• Execute all payroll and time keeping forms for agents in the Casino Marketing Department
• Oversees performances of staff: interviews, hires, trains, develops, counsels and evaluates as necessary
• Constantly monitor staff performance in all phases of service and job functions, rectify any deficiencies with respective personnel.
• Provide feedback to staff on their performance.
• Address disciplinary concerns, counsel and mentor employees
• Observe guest reactions and confer frequently with staff to ensure guest satisfaction
• Research data and trends, recommends courses of actions to reduce cost and maximize casino revenue.
• Keeps abreast of current advances and practices in the Hotel/Casino Industry

Benefits

• Wellness incentive programs to help you stay healthy physically and mentally
• Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more
• Free meals in our employee dining room
• Free parking on and off shift
• Health & Income Protection benefits (for eligible employees)
• Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed