Butler Runner - Vip Services
About The Position
Under the supervision of the Butler Manager/Lead Butler, a Butler Runner provides exceptional personalized service by assisting the Butler team. They ensure all guest’s needs are met in a prompt and efficient manner and must set priorities and simultaneously manage multiple tasks. A Butler Runner should be able to react to Butler and guest requests, challenges and unusual situations in a skilled manner. They will stay informed and know all hotel/casino facilities and services, special events and local attractions. A Butler Runner must be able to initiate and engage in conversation in a professional and friendly manner while maintaining confidentiality. He/she must present a professional appearance that guests and team members will find appealing and approachable.
Requirements
- High School Diploma or equivalent.
- Must be able to communicate effectively with guests in English, specific to position duties and responsibilities.
Nice To Haves
- Two years college preferred as well as a basic understanding of food and beverage service skills.
Responsibilities
- Maintains excellent knowledge of all Hard Rock dining venue menus to include In Room Dining, Council Oak, Kuro, The Bol and Hard Rock Café.
- Sets up In Room Dining orders and delivers to the butler pantry.
- Retrieves food and beverage items from all food outlets in the hotel.
- Sets up and delivers arrival amenities to the butler pantry.
- Prepares suites for arrival (lights, television, temperature and music) ensuring the suite is in pristine and excellent working condition.
- Delivers and sets up amenities in suites in a detail oriented and appealing presentation.
- Retrieves turn down amenities to the butler pantry.
- Purchases specialty items for guests with the approval of their Casino Host.
- Replenishes all glassware, dishes, flatware and beverages in room upon checkout.
- Maintains a clean and organized butler pantry and compliance with local fire and health regulations.
- Restocks the butler pantry with beverages, condiments, dishes and napkins.
- Folds napkins as per butler standards.
- Washes, polishes and organizes china, flatware and glassware.
- Attends training classes as requested by management to assist in furthering their knowledge and skills.
- Performs all other related and compatible duties as assigned.
Benefits
- Medical, Dental, Vision & Life Insurances
- 401K
- Paid time off
- Annual Bonus Opportunity
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
