VIP Management Team Lead | Betty CA
About The Position
Betty is an innovative entertainment company pioneering at the intersection of real-money online casinos and casual mobile gaming. Betty Canada is a scale up company accredited by the Alcohol and Gaming Commission of Ontario (AGCO) as a B2C operator in February 2023, we've set a new standard in the industry. Our mission is to redefine the online casino experience by offering a uniquely transparent environment where players can relax, unwind, and enjoy themselves safely. We are committed to accessibility, fairness, and inclusivity, fostering a community of like-minded individuals who value ethical gaming practices and prioritize our players' safety and enjoyment above everything else.
Requirements
- 3-5+ years of experience leading teams in high-touch B2C environments, or 5+ years managing high-value client relationships
- Strong understanding of compliance frameworks, including AML, Anti-Fraud, and Responsible Gaming
- High emotional intelligence, with strong conflict-resolution, decision-making, and strategic judgment skills
- Confident working with CRM platforms, reporting and analytics tools, and account management systems
Responsibilities
- Drive strategic VIP player retention by analyzing portfolio performance, identifying growth opportunities, minimizing churn, and optimizing reinvestment strategies to maximize customer lifetime value
- Partner with senior leadership and cross-functional teams, including Marketing, CRM, Payments, and Support, to help shaping VIP strategy and deliver a seamless, high-quality player experience
- Lead the day-to-day operations and development of the VIP team, setting clear KPIs and expectations, providing regular coaching and feedback, and fostering accountability and career growth
- Lead by example in VIP relationship management, supporting the team with complex player situations and ensuring consistently high standards of service and execution
- Oversee and participate in premium VIP hospitality events, trips, and exclusive player experiences
- Act as the escalation point for compliance, risk, and integrity matters, ensuring adherence to AML, Anti-Fraud, and Responsible Gaming requirements
- Oversee Source of Funds/Source of Wealth (SOF/SOW) escalations, ensuring cases are handled efficiently, appropriately, and in line with regulatory requirements
Benefits
- Discretionary bonus
- Premium Health insurance
- Career and skills development opportunities
- Fun and collaborative team environment
- Exclusive employee discounts and perks through Perkopolis
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
