Rep VIP Lounge - MGM National Harbor

MGM Resorts International • Harbor, OR

5d • Onsite

About The Position

As a VIP Lounge Representative, you will be responsible for warmly greeting patrons, verifying their credentials, and assisting them with checking in for their stay. You will play a vital role in our mission to own the guest’s experience and create WOW memories that they will carry with them far beyond their time with us.

Requirements

• At least 18 years old.
• High School Diploma or GED.

Nice To Haves

• Minimum 1 Year of guest service, front desk, or concierge experience

Responsibilities

• Engage with guests, addressing their queries and providing information about lounge amenities.
• Assist in making reservations for services like spa treatments, dining, or entertainment.
• Streamline the check-in and check-out process for VIP guests.
• Ensure a seamless experience by coordinating with front desk staff and maintaining excellent communication with guests.
• Verify the accuracy of charges and credits on guest bills.
• Cash Handling and Transaction Management
• Prepare the VIP lounge for the day by following department standards.
• Ensure all guest rooms are assigned and amenities are delivered.

Benefits

• Wellness incentive programs to help you stay healthy physically and mentally.
• Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more.
• Free meals in our employee dining room
• Free parking on and off shift
• Healthcare, financial, and time off benefits
• Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community
• medical, dental, vision, life insurance, 401(k) plans, and time off plans

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED