Slot Manager - MGM National Harbor
About The Position
The SHOW comes alive at MGM Resorts International. Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests. Bring the energy, lead the team, and keep the excitement alive on the casino floor as an Assistant Shift Manager – Slots at MGM National Harbor. In this role, you’re at the heart of the action—guiding your team, elevating the guest experience, and ensuring every shift runs smoothly. If you’re passionate about leadership, thrive in a fast-paced environment, and love creating memorable moments, this is your time to shine.
Requirements
- At least 18 years of age
- High School Diploma or GED required
- 2+ years of experience in a customer service or hospitality environment
- Flexible schedule, including nights, weekends, and holidays
Nice To Haves
- Bachelor’s degree preferred
Responsibilities
- Lead, motivate, and engage Slot Operations team members throughout your shift
- Foster a positive, high-performing work environment that supports employee growth and retention
- Deliver exceptional guest service aligned with MGM’s S.H.O.W. service standards
- Oversee daily slot floor operations, ensuring team members are executing duties effectively
- Communicate consistently with staff—sharing updates, coaching performance, and addressing feedback
- Train, mentor, and develop employees to meet departmental goals and advance their careers
- Resolve guest and employee concerns professionally and efficiently
- Delegate responsibilities and manage workloads to ensure seamless operations
- Ensure compliance with company policies, gaming regulations, and operational procedures
- Monitor and account for company assets, equipment, and sensitive keys during each shift
- Assist with performance management, including documentation, coaching, and disciplinary actions
- Support Shift Manager with projects, reporting, and operational initiatives
Benefits
- Health & Income Protection benefits (for eligible employees)
- Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more.
- Free meals in our employee dining room
- Free parking on and off shift
- Healthcare, dental, vision, life insurance, 401(k) plans, and time off plans
- Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community
Stand Out From the Crowd
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
