VIP Host | CASA NEOS

Riviera Dining Group•Miami, FL

23h

About The Position

Riviera Dining Group is redefining hospitality through elevated dining, vibrant nightlife, and immersive design. As part of CASA NEOS, the VIP Host oversees VIP clientele and supports the development of private event contacts, concierge relationships, and connections with celebrities and internationally renowned guests. The role also includes database management, menu-supply inventory and purchasing, and ensuring guest satisfaction. The VIP Host attracts and builds relationships with guests and local hospitality partners, ensures VIPs are recognized and hosted appropriately, and works closely with venue management. The position requires a warm, attentive, and courteous approach to service, strong communication and organizational skills, and the ability to perform office and guest-facing duties.

Requirements

3–5 years of experience in a high-volume, elevated-dining restaurant in a major metropolitan market.
Experience with online booking platforms such as OpenTable, Resy, or SevenRooms.
State-compliant food-handling certificate.
Computer knowledge, including Excel and Windows.
Detail-oriented, with effective communication and writing skills.
Ability to multitask, work as part of a team, and demonstrate strong leadership abilities.
Self-motivated and performance-driven, with professionalism and courtesy.
Punctuality and regular, reliable attendance.
Time-management skills and the ability to compute basic arithmetic.
Ability to comprehend and follow recipes.
Ability to maintain confidentiality of company information and recipe data.
Ability to remain in a stationary position for up to 8 hours during a work shift.
Ability to reach, bend, stoop, and frequently lift up to 50 pounds.

Responsibilities

Attract new VIPs to the venues and visit nearby restaurants and clubs.
Maintain relationships with managers of hotels, restaurants, and nightclubs.
Maintain the current VIP guest database.
Ensure VIP guests are hosted correctly and acknowledge VIPs by name.
Work closely with venue management and assist with restaurant pre-shift meetings.
Accompany VIPs outside the venues when necessary.
Provide a warm, welcoming atmosphere and attentive, detailed, friendly, and courteous service.
Proactively visit and interact with restaurant guests to build loyalty and face/name recognition.
Handle guest requests positively and receive feedback with grace and humility.
Understand the market and surrounding restaurants, businesses, and hotels.
Manage inventory of menu supplies and supply purchases.